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Markets Operations represents the evolution and transformation of Operations in the Finance Industry which creates a uniqueness about how we deliver our products and solutions. We take pride and are passionate about our People and our culture. We are invested in you, your experiences, development, and in building a successful career for you at Citibank. We are modernizing everything we do; allowing flexibility and creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative, Clearing & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, Clearing and Foreign Exchange Prime Brokerage) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are the core of all activity at the Firm and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders such as Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group dedicated to overseeing service performance and strategic partnerships with top tier clients, where we play a key role in supporting global clients to ensure they have a first-class experience when doing business with Citi.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Team/ Role Overview:

This is a senior management role within Markets Ops COO organization. Markets Ops COO comprises of Program Execution, Regulatory and Control Management, and Business Execution.

This role sits within the Controls and Reg Management organisation, where the candidate will lead the Governance function, responsible for ensuring we have appropriate controls, governance and frameworks in place to maintain policy adherence and oversight. The role will combine specialist expertise in risk and controls management, to drive and implement the strategy across Global businesses and regions.

The team’s remit includes:

• Policy Governance and oversight, including Target Operating Model and Framework for Procedures repository.

• New Activities approval facilitation and oversight

• High-Risk Manual Processes Remediation Governance

• Permitted Product List Governance

• Delegated Trade Booking Administration and Governance

• Fraud Risk and Conflicts of Interest Governance

• On-Going Supervisory facilitation, administration, and Reporting for Senior Forums and Regulators

What you will do:

The candidate will be responsible for leading a global team of controls and oversight specialists who will work with first- and second-line owners across businesses and regions to review, define and oversee the end-to-end governance frameworks and administration for the business.

Specifics of the role include:

Organizational Oversight:

• Overseeing and leading daily core team, maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation

• Developing and administering effective governance frameworks that fully meets Audit, Compliance and Regulatory requirements;

• Delivery of periodic presentations to Senior Forums as required

• Identify opportunities to streamline and re-align processes to ensure an optimal organizational structure for best-in-class risk management of governance functions

• Participate in senior regulatory governance forums as required

• Help drive comprehensive KPIs/Metrics for senior executive consumption

• Analyse metrics for trends and lessons learned

• Partner with stakeholders across the business to understand and update governance, frameworks, controls, challenges and potential solutions and present opportunities to senior Management

Transformation to Target State:

• Lead a team to review our processes, governance and suite of controls and suggest change to uplift the risk profile throughout the Organisation.

• Drive standardization of processes, governance and frameworks across regions and suggest opportunities for harmonisation across teams

• Implement plans and execute vs milestones ensuring we meet deadlines and regulatory commitments

• Ensure our infrastructure and tools meet the needs in order to manage risk.

• Develop and suggest operating model changes in order to pivot the Operations organization towards digitization and a robust control environment

• Partner with Business, 1st and 2nd lines of defence to review governance frameworks and conduct a gap analysis relative to current state

• Liaise with the SMEs to agree on required remediation and monitor completion of actions

• Perform a read across to ensure enhancements are implemented across all applicable teams/regions

People Agenda:

• Implement a successful People and Engagement strategy to help attract, develop, retain and recognize a diverse and talented workforce

• Promote a culture of continuous improvement and cultivating a robust service and control environment

• Engage with and lead our People. Develop effective and diverse teams across a global footprint

• Coach and mentor our People. Ensure effective one to one discussions. Provide direction, feedback, support, and encouragement for career development

• Champion diversity and inclusion to create a working environment which allows our People to thrive and excel

The role provides a range of opportunities to impact and influence the overall target state design and implementation of our strategic priorities including:

• Strategically position the Operations organisation by helping to formulate the future vision of our operating model

• Implementing best practices and global consistency, simplifying & standardising processes, controls and flows

• Opportunity to learn and acquire expertise across a range of products and asset classes

• Empowerment to make decisions and drive a strategy

What we will need from you:

• Relevant Regulatory, Risk and Controls experience in a Financial Services Firm

• Prior equivalent work experience preferred

• Significant experience related to operations or capital markets preferred and people management experience

• Experience delivering strategic change programmes in a fast paced, large global financial services firm,

• Strong people manager and experience leading global teams including; hiring, training, mentoring and developing team members

• Excellent verbal, written, and presentation skills. In particular, demonstrate ability to effectively communicate technical and business issues and solutions to multiple organisational levels internally and externally as needed to support the strategic goals.

• Strong risk management and control mindset

• Self-reliant, good problem solver, results oriented

• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.