Job Information
BT Software Engineering Manager - Service Capabilties in Belfast (N.I), United Kingdom
Software Engineering Manager - Service Capabilties
Job Req ID: 34652
Posting Date: 25 Sep 2024
Function: Software Engineering
Unit: Digital
Location:
Riverside Tower, Belfast (N.I), United Kingdom
Salary: Competitive
Why this job matters
This is an amazing opportunity to be a software engineering manager in what is arguably the UK’s largest consumer telco platform.
Service Capabilities sit at the heart of the Consumer Telco Platforms. The Service Capability API set includes Fault, Billing, Identity and Case Management which are key enablers for Service transformation to New IT supporting Consumer’s ambition to simplify experiences for our customers and drive up digital self-serve adoption.
As a Software Engineering Manager, you will be part of a wider Agile team that are responsible for delivering the ongoing business transformation in New EE as well as the day to day operations of the platform in life.
What you’ll be doing
Lead, Coach, and inspire a team of software engineers.
Build and maintain an engineering culture that fosters innovation and creativity while delivering high quality software with predictability and reliability.
Drive the implementation of the Consumer Telco Capability roadmap meeting the needs of both Consumer and Digital transformations.
Navigate conflicting priorities and demands within a resource constrained environment making strategic decisions that optimise the allocation of resources.
Provide clear communications within the team and to wider stakeholders on progress, risks, issues etc. ensuing transparency and facilitating informed decision making.
Monitor, manage and ensure timely releases ensuring quality compliance at all times.
Oversee the definition and implementation of engineering standards and best practices.
Design and implement engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and continual improvement.
Coordinate the evaluation and implementation of high-quality tools and automations to support continuous delivery and developer productivity.
Support the implementation of the Consumer Telco roadmap working closely with cross functional teams to define technical solutions that are architecturally compliant and address business needs.
Oversee technical decision making, technology choices and technical architecture balancing short term business objectives with long-term transformation goals.
Have a clear view at all times on technical debt and plans to resolve.
Develop 'best-in-class' engineering solutions ensuring services are well-defined and modularised, secure, reliable, diagnosable, actively monitored, scalable and reusable.
Perform complex debugging and troubleshooting of critical issues.
Consult on complex and strategic issues using acquired technical knowledge.
Champion, continuously develop and share with team, knowledge on emerging trends and changes in software engineering relevant to the area.
Skills
Technical knowledge and awareness of Telco BSS and the role of APIs in a microservice architecture.
Technical expertise in developing and operating a high volume critical business applications. Preferably a previous Java Springboot based implementation. Wider Opensource skills also desirable.
Awareness and experience of the full Software Development Life Cycle and modern software engineering principles.
Full versed in Software Development Concepts.
Experience of successfully leading a software engineering squad across multiple geographies and time zones to deliver high quality software though collaborative and agile ways of working.
Experience of successfully leading an In Life team for a business critical application. Covering release quality gates, change, incident and problem management processes etc.
The ability to train, coach and develop a team of junior software engineers.
Experience in managing people through the full employee lifecycle in a software engineering environment, including succession planning & performance management.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
30% discount for friends and family on EE mobile pay monthly and SIM only plans
Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
30% discount for friends and family on EE mobile pay monthly and SIM only plans
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.