Job Information
NCR Atleos Account Support Analyst (III) in BELGRADE, Serbia
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key responsibilities and qualifications:
Excellent communication skillset to interface directly with external customers and internal NCR Atleos parties.
Needs to be comfortable preparing presentations to executive level.
High analytical skillset - must be able to isolate problems and create resolution plans; perform analysis and communicate data driven recommendations on penalty, incident reduction and margin improvement.
Ensured contractual obligations with the customer are met on a service request and systems basis.
Required to maintain working relationships with all client operation and service delivery teams.
Prepares standard and ad-hoc reports to ensure SLA and other metrics are presented accurately.
Ensure customer data integrity for service delivery, billing and customer reporting.
Maintain customer relations, observe customer process change, attend vendor and customer meetings when required.
Assists Executive Service Managers and Senior Service Analysts when necessary.
Manage client expectations and service requirements, create adaptive solutions to address specific client needs.
Language skills: English (fluent)
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits :
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.