Job Information
Eaton Corporation Customer Service Representative - French speaker in Belgrade, Serbia
We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.
We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!
About Eaton
Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
What you’ll do:
The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Handles inquiries via phone, chat and email from customers and/or internal parties
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handles a variety of pre-sales or post-sales service functions
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
Qualifications:
Bachelor’s degree (BSC/BA)
1-3 years experience in customer support
Skills:
Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
Work in a company that is commitment to Inclusion & Diversity and Sustainability
Annual mentoring program, Eaton University, a reward, and recognition system
Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
Strong, agile and diverse team locally and globally
Strong processes and state-of-the-art systems and tools
Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding
Balance your work and life with a hybrid worktime model
#LI-SA2
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.