Job Information
NCR VOYIX Sales Operations Data & Reporting Analyst in BELGRADE, Serbia
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Sales Operations Data & Reporting Analyst
Grade: 9
Location: Belgrade, Serbia
NCR Voyix is seeking a highly skilled and detail-oriented Sales Operations Analyst to support our dynamic Sales organization. This role involves the crucial tasks of reporting on a variety of financial, operational, and workforce metrics, ensuring our multiple Sales teams function efficiently and effectively.
The Global Sales Operations Team consists of analysts leading projects that impact Retail line of business: order & revenue growth; headcount management; sales process, reporting and governance; planning of accounts, growth and coverage. We provide consultation to the Sales Leaders, and working in close contact, support Sales in managing the operational and process deployment aspects of Global Retail Sales. The Global Sales Operations Team enables Sales success as a highly productive organization through managed, defined processes and performance-improving consulting.
Primary Responsibilities:
Conduct thorough validation of datasets relevant to Sales Operation trends, forecasting accuracy, and insightful analytics, including but not limited to Headcount, Sales roles, Funnel performance, and Customer engagement.
Develop and maintain Salesforce (SFDC) Dashboards to provide actionable insights for Sales teams, guiding business decisions and strategy.
Sustain data integrity through periodic reviews of key elements for accuracy and opportunities for enhancements in central databases.
Harness data reporting and analytics capabilities, leveraging tools such as Power Query and Power BI, to create structured, visually oriented solutions aimed at managing and refining the sales process.
Assist in the scrutiny of funnel trends through various performance indicators, instituting a consistent review process for funnel data accuracy.
Document all processes meticulously and maintain a log of monthly activities, ensuring transparency and reproducibility.
Working across groups to align systems and manual processes to enable timely, accurate and consistent info.
Collaboration with sales, ops, and finance teams to ensure proper administration of current Go-To-Market strategies (annual, quarterly, monthly)
Analysis and Problem Solving
Direct and identify areas of opportunity where continuous improvement can be applied.
Apply critical thinking skills; utilize appropriate resources within the company to solve issues, identify root cause and carry to resolution.
Report on a core set of financial, operational, and people metrics for multiple Sales teams
Analyze Sales funnel for trends, identifying opportunities and actions for improvement.
Business management of Sales best practices using data analytics and KPIs
Drive and Own Resolution
Facilitate and run Sales ops project meetings with internal teams
Drive processes while understanding cross-functional team goals
Manage issues with a focus on global impact (solve once for many)
Facilitate escalations to the proper avenue, remove roadblocks, achieve goals
Key Skills & Attributes
Ability to manage multiple projects on tight deadlines and thrive as a self-starter
Strong communication and interpersonal skills combined with good listening skills
Results oriented
Quick learner with excellent analytical and problem-solving skills
Strong analytical skills with attention to detail and accuracy
Build strong internal collaboration – continually building strong relationships with internal partners (Sales, Product, Customer Support, Implementations, Consulting Services, Interfaces).
Basic Qualifications:
Bachelor’s Degree (or equivalent international certification)
Solid proficiency in Microsoft Office applications, especially Excel (i.e. Macros, Pivot Tables)
Ability to work independently and collaborate across functions while meeting deadlines
Ideal candidate must be self-motivated, with strong organizational skills
Experience with Salesforce, with a preference for candidates who can create and manage SFDC Dashboards. Or similar CRM
Strong analytical and problem-solving skills with an emphasis on sales metrics and reporting.
Proficiency in data analytics tools including Power Query and Power BI.
Attention to detail and commitment to data hygiene across all operations.
Excellent documentation skills to accurately capture processes and monthly tasks.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.