Shire Jobs

Description

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.

Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.

As the Zero Waste Program Manager, US Donations or Recycle, you will be the primary point of contact for your assigned external Recycle and Donations vendor partners. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and develop new ways to drive Amazon to our Zero Waste Goals. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.

Key job responsibilities

• Be the primary POC for assigned Donation or Recycle vendors to handle escalations and regular business inquires.

• Process incoming vendor data to report progress to team goals.

• Input FLARE system business rule restrictions or mapping for the Donations and Recycle namespaces.

• Update or execute contracts within Amazon’s contract central system.

• Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.

• Own one of the team’s standard work programs such as enabling recycle at new sites, identify new volume to be recycled or donated, data management/queries, or contracts all while streamlining or simplify the work for the team and vendors.

• Report out on Weekly Business Review metrics for your area of responsibility.

• Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.

• Be capable in external communication with vendors to find win/win solutions.

• Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.

A day in the life

You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) vendors of Amazon. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

About the team

As a member of the US Recycle, Donations, and Zero Waste team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Lexington, KY, USA

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.