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Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.

We are looking for a Senior Product Manager to join the Last Mile Americas DSP Network Health Team. This person will be accountable for Director level goals and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Product Manager will own building, executing and reporting insights of the DSP Leadership Assessment (DLA) for the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to develop a seamless process to gather feedback from over 1.5K internal stakeholders and generate insights for internal/external partners.

You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow the program to scale, 2) can develop data-based insights and turn them into actionable plans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities. We are seeking a bar-raising candidate who will be able to:

• Analyze metrics and behaviors to draw key business insights

• Partner with cross-functional stakeholders to drive programs that enable DSPs to be successful

• Identify and develop programs that will drive quality insights while reducing time-consuming manual assessments

• Operate and deliver in a fast-paced environment

Key job responsibilities

• Define the strategic direction and build roadmap to develop against

• Identify and analyze data to isolate issues, develop new solutions and prioritize opportunities

• Lead the development and execution of a tri-annual partnership assessment survey

• Oversee the development and improvement of standard work

• Define quality requirements and implement controls to drive quality assessments

• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

• Communicate with senior management and other business/technical partners on product decisions, roadmap status and risks

• Work with Business Analytics and Tech team members to articulate and prioritize feature needs for analytics and reporting.

• Ability to influence rather than authority to build trust across the organization.

• Create, maintain, and disseminate program information on a regular basis to senior leadership teams and key stakeholders.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree or equivalent

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Experience as a product manager or owner

• Experience analyzing large data sets for quality and insight discovery

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• Master's degree or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.