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Job Description Summary

The HR Product Testing Coordinator will report to the HR Product Testing Manager to ensures well-designed customer facing functional solutions by coordinating and executing associated user acceptance testing. Oversees regular review, enhancement and testing of HR systems to help ensure alignment with employee experience strategies and the functional health of our products. You will identify trends and/or improvements and leverage expertise to collaborate with cross functional teams. You will execute strategy in the delivery of innovative solutions while ensuring alignment to GE needs, optimal employee experience and customer value. This includes driving and/or coordinating lean continuous improvement initiatives globally as necessary.

The HR Product Testing Coordinator will report to the HR Product Testing Manager in coordination of the testing of our HR products to ensure optimal end user experience as it relates to product releases, enhancements and new requests. The coordinator will work across various teams to understand the configured solutions and develop test plans based on those solutions. The coordinator will also participate in the review of the various HR systems release notes and/ or functional requirement documents, working with the product teams to understand new functionality and developing test plans. Responsibilities include reviewing documentation, release notes, functional processes surrounding the request, and understanding/documenting test scenarios. The testing coordinator will facilitate the testing group, approval of test scenarios / scripts and mining of data to be used during testing.

Job Description

Essential Responsibilities:

• Demonstrated experience with Workday (all modules including payroll, recruit, HR), in depth functional configuration knowledge and experience

• Coordinate HR product user acceptance testing (UAT)

• Responsible for HR product testing activities including the review of detailed business requirements, technical design solutions, development of use case test plans, test cases, test data, development of test scripts, execution of test procedures and results.

• Evaluates performance issues to identify key trends and communicate findings to vendors, staff, the change team, and leadership.

• Contribute to business requirements gathering sessions for required enhancements

• Proactively interact with key stakeholders to understand operational needs and liaise with the technology team on system solutions, development and releases related testing.

• Uses lean methodology to deliver optimal customer value and employee experience.

• Partners closely with the technology team in support of all tools to execute change beginning in initial design through testing and to deployment.

• Partner closely with various teams to create and execute test cases to support change.

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in HR Systems or related Technology (or a high school graduate/GED or equivalent with at least 6 years of relevant work experience).

• Minimum 3 years prior professional work experience (can include internships).

• Demonstrated knowledge of UAT testing and in development of test cases

Desired Characteristics

• Experience leading with LEAN management principles

• Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team

• Excellent verbal and written communication skills

• Proven ability to identify/anticipate and solve complex issues and manage to complete resolution.

• Ability to organize and analyze data, detail-oriented

• Demonstrated courageous thinking skills

• Solid interpersonal skills; ability to work effectively in a team-based environment

• Strong customer service focus, with the ability to anticipate customer needs

• Passion for continuous process improvement and simplification

• Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines

• Self-starter who can manage multiple tasks simultaneously with minimal supervision

• Ability to communicate effectively verbally and in writing across all levels within the organization

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Additional Information

Relocation Assistance Provided: No