Job Information
Amazon Program Manager, Service exc, VAS-Category in Bengaluru, India
Description
Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
Define, design, launch and manage quality of fulfillment service offered by Value Added Services such as Exchange and Open Box Delivery.
Engage with stakeholders (Operations teams) to seek inputs on task planning/scale blockers and execute programmatic interventions to resolve them.
Basic Qualifications
2+ years of program or project management experience
Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
Experience leading process improvements
2+ years of team management experience
Preferred Qualifications
Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
Knowledge of Lean, Kaizen, Six Sigma concepts
Experience in managing critical operational processes, with SLA responsibility