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Job Description

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Compute is one of the core organisations within OCI. We are responsible for providing Compute power i.e. VMs and BMs. Cloud pretty much cannot exists without our org. The Compute org comprises of a family of critical foundational infrastructure services that drive OCI’s hardware lifecycle activitiesWork with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Responsible for the operation of production environments, including systems, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.Responsibilities displayed in the job postingInstall, monitor, maintain, support, and optimise all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Responsible for Oracle production environments; assist with server operating system, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.We are looking for Cloud Operations Engineers to manage our cloud services.

Career Level - IC3

Responsibilities

Responsibilities include:

• Incident Management

• Support and troubleshooting of Staging/Production environments

• Response and Resolve incidents as per SLA's

• Organise, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)

• Maintain Service High Availability

• Release Management

• Test and Deploy solutions and automate to replace manual processes

• Build and maintain deployment tools/procedures

• Zero downtime deployments and a high availability mindset

• Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.

• Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.

• Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA

• Ensure production security posture

• Ensure monitoring is robust and effective

• Change Management

• Perform Root Cause Analysis

Required Skills:

• 6+ years overall experience in IT industry

• Minimum 4 years of experience as a Sys Admin/Support

• Strong systems architecture skills

• Strong Linux administration (Understanding of different Hardware family)

• Virtualisation Technologies

• Scripting Language (Python/Bash/Shell etc, basic understanding of Java / Go will be good to have)

• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).

• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.

• Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory

• Continuous Integration development/deployment, e.g. Docker, Kubernetes

• Understanding of Networking, Cloud Computing, Load Balancers

• Patching & Security Vulnerability Management

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer