Job Information
Amazon Senior Product Manager, Customer Returns in Bengaluru, India
Description
As a Senior Product Manager, Returns you will have end to end ownership of building innovative product solutions to improve the returns experience and provide seamless post-purchase product support. The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact. This role, in particular, has a critical expansion charter into new geographies. The role holder requires working closely with stakeholders from IN/WW teams such as Country PMs, Operations, Machine Learning, Customer Support, etc. to innovate and deliver forward looking initiatives which while building a sustainable experience for our global customer base.
Key job responsibilities
Lead the development of the consumer-focused product strategy and vision supported by internal and external analysis
Define creative, high quality, multi-year product roadmaps based on team strategy and vision
Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
Manage prioritization and trade-offs among customer experience and cost
Create buy-in for the product vision both internally and with key external partners
Work closely with engineering teams and program management to deliver products to market
Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals
About the team
Returns team looks at all aspects of customer returns which are essential to deliver a great and sustainable end to end returns experience. This naturally lends the team to contribute not only to important metrics like NPS, but also business metrics like return rate, savings, increased platform sales resulting from improved experience.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
Basic Qualifications
5+ years of product or program management, product marketing, business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Preferred Qualifications
- Experience working across functional teams and senior stakeholders