Job Information
Alight Payroll Manager in Benito Juárez Mexico City, Maine
Y our candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (‘Divested Group’). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies.
Summary:
The Payroll Operations Manager will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a lead role for client escalations within operations. Can be cross country or assigned to only one country of expertise. Opportunity to learn additional payroll countries.
Essential Functions:
Ensure that all process are being executed based on payroll procedures with standards and tools in place and aligned for all accounts
Ensure staffing and training at optimal levels
Responsible for client satisfaction
Responsible for key performance indicator management, strong focus on metric to drive improvement with strong action plan development for improvements
Review account status (financial and client satisfaction) and participate in service review meetings with client
Manage change request both internally and with client
Collaborate and work with commercial team in sales opportunities
Build relationship commitment with other areas
Required Education and Experience:
BA/BS degree or equivalent is preferred; equivalent work experience required
A minimum of 5 years of relevant experience in Payroll solutions is required with at least 2 years in leadership role. Knowledge of Mexico payroll legislation/taxation is required.
Advanced English (reading/speaking) required
Domain expertise in Payroll technology and solution; prefer SAP experience.
Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
Thrives in matrix environments, is flexible, collaborative and deadline driven
Strong organization skills with attention to detail, laser focused approach on delivery of results is required
Proven ability to take a complex business requirement and break it down into operational solutions is required
Analytical mindset, critical thinking, problem solving skills are required
High level proficiency in Microsoft Office Products is required
Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .
Our values are the essence of who we are:
Champion people. We are empathetic and have created a place where everyone belongs. And we win together.
Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.
Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.
@AlightSolutions