Job Information
Oracle Senior/Principal Service Delivery Engineers – (m/f/d) Oracle Customer Success Services (CSS) in BERLIN, Germany
Job Description
Hiring locations: Frankfurt a.M.
Work locations: Berlin, Munich / Home Office
EU passport or Blue Card holders only required for this role
Minimum German B2 level language required.
Career Level - IC3
Responsibilities
Are you a creative IT engineer who loves a challenge? If you have a passion for innovation in technology, we want you on our team! Solve the complex puzzles you’ve been dreaming of as our Customer Success Services Engineer.
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.
We’re looking for experienced and motivated engineers to work on customer projects within Germany, with focus area onsite in Berlin as our Cloud Database and Infrastructure Specialist.
Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.
What you’ll do
Become our customers’ trusted technical advisor and develop a deep knowledge of our customer’s systems and needs. You’ll support the operation of infrastructure and platform deployments, on Customer Premise or in the Cloud, delivering services that drive customer success and innovation onsite and remote.
Provide production operation support for the Oracle Engineered Systems Infrastructure Stack
Support the stability, availability and performance of critical business systems
Install, configure, and operate large scale Exadata, Oracle Database Appliances, Storage Appliances and other Oracle Infrastructure Platform products
Deliver solution architecture advice, best practice reviews, and conceptual support
Analyze product problems to find resolutions
Resolve new and complex issues, research technical enquiries, and handle user problems
Support software installation and Upgrades, Patching, configuration, health checks, and performance assessments
Educate customers on product features, potential issues, evolutions and innovations, optimizations and benefits
You are experienced in…
Oracle DBA activities- minimum 4-5 years
Oracle Linux or equivalent
Oracle Grid Infrastructure (GI)/Grid Control, Real Application Cluster (RAC), Dataguard
Enterprise Manager (OEM)
Scripting & automation
Oracle Database RDBMS 19c
Networks & concepts (switches, protocols, security)
Storage technologies and appliances (e.g. ZFS, Storage-Pool, Oracle ASM Automatic Storage Management) is an additional plus
Personal Competencies:
Excellent analytical skills and practice mastering complexity
Self-motivated and resourceful, self-education attitude
Distinct receptiveness to technical innovations
Strong communication skills with diverse hierarchy levels
Good presentation and documentation skills
Work as a team-player and demonstrate ownership and initiative
Ability to work unperturbed also under pressure or in escalated situations
Professional Qualifications:
University Degree or equivalent education / professional experience
Perennial work experience in a Support, Consulting, Datacenter Operations & Administration capacity would be ideal
Oracle Certified Associate and/or Professional qualification will be an advantage
Cloud Infrastructure or AI/ML technology practice are an additional plus
Fluency in German and English language, verbal and in writing (Minimum level B2)
What we will offer you
A competitive salary with exciting benefits
Flexible working model, onsite Customer and remote, Office & Home -based
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities globally
Core benefits such as medical, life insurance, and access to retirement planning
An inclusive culture that celebrates what makes you unique
#LI-AM3
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer