Job Information
Siemens Technical Global Case Manager (f/m/d) Protection Products in Berlin, Germany
Job Family: Customer Services
Req ID: 436221
Knowledge for the world of tomorrow
We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So, what are you waiting for? Take your next career step with and join our team!
What part will you play?
In your new role you:
Provide accurate and timely technical solutions to address customer queries related to protection devices.
Coordinate and support the activities of case managers for protection product.
Monitor and track key customer issues globally and collaborating with other Global Customer Care hubs.
Achieve performance targets and analyze business KPIs.
Initiate corrective actions for continuous improvement.
Serve as the first contact point for escalations from customer and internal stakeholders like R&D, sales, and Product Lifecycle managers.
Conduct information and best practice sharing amongst Global Customer Care members.
Lead the training and development path of the customer care team in terms of technical expertise and customer service soft skills.
Perform preliminary root cause analysis and provide relevant information to stakeholders
Represent the Global Customer Care in protection product related discussions.
Explore AI technologies and digitalization for efficiently solving customer problems and enabling customer self-service.
Support Global Customer Care to improve customer satisfaction.
Report to the head of Global Customer Care for Protection and Automation, Germany.
What you need to make real what matters.
The basis of your success is a completed bachelor’s degree in computer science, electrical engineering, telecommunications, or a related field.
You possess a deep understanding of electrical engineering principles, power systems and protection schemes.
Your extensive long-term professional background includes configuration, testing and commissioning of protection devices.
You demonstrate experience in communication of protection devices via standard protocols as IEC 61850, including process bus technology.
Familiarity with software programming (such as Python, C++, XML, and Visual Studio Code) and knowledge of Gen AI would be advantageous.
You demonstrate skills to lead teams locally and globally.
You have a strong customer focus, excellent communication skills, a convincing manner, and a winning personality.
You are prepared to take on responsibility and address topics independently as well as reliably driving them forward and adapt to change.
You have deep problem-solving skills with high attention to details.
The ability to collaborate effectively across diverse cultures and backgrounds, is key to your success.
Proficiency in spoken and written English and German rounds off your profile.
What we offer.
2 to 3 days of mobile working per week as a global standard
Attractive remuneration package
Development opportunities for both personal and professional growth
30 leave days and a variety of flexible working models that allow time off for yourself and your family
Find more benefits here (https://new.siemens.com/de/de/unternehmen/jobs/benefits-was-wir-bieten.html)
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
Make your mark in our exciting world at Siemens.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/jobs-ohne-barrieren.html) .
www.siemens.com/careers (https://new.siemens.com/global/en/company/jobs.html) - if you would like to find out more about jobs & careers at Siemens.
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