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TEKsystems IT Technician in Birmingham, Alabama

Description:

One of TEKsystems' customers headquartered in Birmingham is looking for 3 helpdesk technicians. The primary function of all of our customer's IT Support roles are to provide the field with what they need to move units while safeguarding the integrity and security of the IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to, commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience with performing remote triage and troubleshooting standard a wide variety of acute, single user impact IT issues and exposure / experience with identifying, isolating and escalating wider impact, multi-layer problems.

Skills:

Desktop, Office 365, Windows 10, Troubleshooting, Imaging, Active directory, Technical support, Help desk, Help desk support, Helpdesk troubleshooting, Customer service, Deployment, Installation, Ticketing system, Printers, Windows

Top Skills Details:

Desktop, Office 365,Windows 10,Troubleshooting,Imaging,Active directory, Technical support, Help desk, Help desk support, Helpdesk troubleshooting

Additional Skills & Qualifications:

MAJOR RESPONSIBILITIES

Fielding IT Support calls, tickets and hardware refresh requests 65%

On-site IT Support and Onboarding related tasks and projects 25%

Research, documentation, and advanced troubleshooting 10%

Hours are between 7a and 6p, with rare circumstances before/after

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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