TEKsystems IT Technician in Birmingham, Alabama
One of TEKsystems' customers headquartered in Birmingham is looking for 3 helpdesk technicians. The primary function of all of our customer's IT Support roles are to provide the field with what they need to move units while safeguarding the integrity and security of the IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to, commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.
3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience with performing remote triage and troubleshooting standard a wide variety of acute, single user impact IT issues and exposure / experience with identifying, isolating and escalating wider impact, multi-layer problems.
Desktop, Office 365, Windows 10, Troubleshooting, Imaging, Active directory, Technical support, Help desk, Help desk support, Helpdesk troubleshooting, Customer service, Deployment, Installation, Ticketing system, Printers, Windows
Top Skills Details:
Desktop, Office 365,Windows 10,Troubleshooting,Imaging,Active directory, Technical support, Help desk, Help desk support, Helpdesk troubleshooting
Additional Skills & Qualifications:
Fielding IT Support calls, tickets and hardware refresh requests 65%
On-site IT Support and Onboarding related tasks and projects 25%
Research, documentation, and advanced troubleshooting 10%
Hours are between 7a and 6p, with rare circumstances before/after
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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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