Job Information
BT Engineering Enablement Specialist in Birmingham, United Kingdom
Engineering Enablement Specialist
Job Req ID: 39175
Posting Date: 3 Oct 2024
Function: Engineering
Unit: Networks
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive with great benefits
Why BT?
We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.
So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for.
We’d love you to be part of our future.
Why this job matters
The Engineering Enablement Specialist drives the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel with a focus on activities and programmes that enhance customer facing engineering capabilities.
This job requires you to travel to local sites, so a full UK driving license is required
What you’ll be doing
Guide the implementation of the service enablement strategy, the analysis and definition of the national programme, the prioritisation framework and improvements.
Manage and monitor the deployment of tools that enable engineering teams to continue building and innovating.
Mentor other Engineering Enablement professionals, helping to improve the team’s abilities by acting as a technical resource
Champion, continuously develop and share with team knowledge on emerging trends and changes in engineering enablement.
Manage the resolution of critical customer escalations contributing to high standards of customer delivery.
Ensure fulfillment of delivery requirements of operational targets within the team in order to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve.
Identify and implement efficiency savings by setting local targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
Execute roadmaps for engineering capability, maturity, health and status updates ensuring the Engineering Enablement vision aligns with business strategy.
Contribute and facilitate partnerships with engineering peers and leadership stakeholders aimed at aligning functional work impacting service delivery standards.
Drive impact with a range of customer, operational, project or service activities within the team and other related teams.
Skills required
Stakeholder Management - MANDATORY
Supply chain management - MANDATORY
3PL Management - MANDATORY
Systems Management - MANDATORY
Telecoms experience – MANDATORY
SAP experience – MANDATORY
Inventory management – PREFERRED
Finance management – PREFERRED
Power BI experience – PREFERRED
Sustainability management - PREFERRED
Benefits
Tailored training and development opportunities to continue to build your career
25 days’ annual leave (not including bank holidays), increasing with service
Life Assurance
Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
Direct Share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
3 volunteering days per year
Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.