Convergint Technologies Service Supervisor in Blaine, Minnesota
Description Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on Customer Service Programs (CSPs), time and material, parts sales, and other service duties. This is a line position that is either field- or office-based and is responsible for the effective management of resources, costs, safety, quality assurance, and customer satisfaction for the delivery and expansion of the existing service base. The position typically supervises Field Specialists, Service Specialists, Service Coordinators, and/or Inspectors in all aspects of service delivery. The financial impact is measured in the growth and delivery of Service products in the local CTC market. Job Skills required: * Leadership Orientation - Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department * Customer Focus - Maintaining awareness of and seeking to be an advocate for the needs and wants of the customer * Excellent communication skills both oral and written; high level of professionalism * Initiative - Engages in proactive behavior and looks for service opportunities * Adaptability - Responds effectively to changes in the situation, information, or urgency * Advanced financial analytical skills including cost control (e.g. gross margin calculations) * Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills * Strong team building and facilitation skills * Developing project management experience in a technical environment (fire alarm systems and/or electronic security systems) Qualifications Behaviors Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Enthusiastic - Shows intense and eager enjoyment and interest Motivations Growth Opportunities - Inspired to perform well by the chance to take on more responsibility Self-Starter - Inspired to perform without outside help Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Experience 2-5 years previous supervisory experience in the life safety / security industry. (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace. Employment is contingent upon successful completion of background investigation and pre-employment drug screen. All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.