Job Information
Park Place Technologies Technical Support Engineer - Level 1 in Blarney, Ireland
Description
Technical Support Engineer – Level 1
Responsibilities:
Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
Understand and explain technical and procedural concepts to both technical and non-technical audiences.
Troubleshoot complex problems, analyzing issues, across a customer environment to provide effective solutions.
Provide timely updates, both written and verbal to our customers, internal teams, and partners.
Punctual and reliable attendance.
Other duties as assigned.
Basic Qualifications:
Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
Excellent verbal and written communication skills.
Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Customer-focused and collaborative mindset with a passion for delivering exceptional service.
Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
Ability to work independently and collaboratively within a team environment.
Must have at least one of the following:
A fundamental understanding of IT infrastructure. Familiarity with firewall, switches, routers, servers, or storage concepts.
A knowledge of operating systems (Windows, Lunix, Unix) and scripting.
Windows server management / patching experience.
Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series etc.
You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred Qualifications:
A+
CCNA or Equivalent
ITIL foundation or higher
Microsoft/CompTIA
Azure Infrastructure
Similar technical or customer service certification
Fluent Proficiency in an additional European Language, such as French, Italian or German
Travel:
- 5%
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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will