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HealthPartners Leave Specialist in Bloomington, Minnesota

Job Description: Join our growing organization on our exciting mission to improve health and wellbeing! At HealthPartners, you will find a culture of excellence, compassion, integrity and partnership. By working together in the spirit of partnership, we will improve health and wellbeing, create exceptional experiences for those we serve and make care and coverage more affordable. Picture yourself at HealthPartners and imagine the future successes we could achieve together! Hours: Core Business Hours Monday - Friday, 8:30am-5:00PM. Position will primarily be remote for the time being, with need to be on-site at 8170 up to 1x/week. This may change at some point in the future to a hybrid arrangement. POSITION PURPOSE: This position is responsible for the interactive process, administration, and coordination of leave requests. This includes supporting both Employees and Customer Account Leaders with the overall case management for each leave request. This includes adherence to the state and federal FMLA regulations, along with managing Company sponsored leave programs. This position ensures that various policies and procedures are executed according to company parameters. To work in collaboration with the Supervisor of Leave Administration and the Sr. Manager of Worksite Health in the implementation and delivery of the following Absence Management products: Family Medical Leave Act (FMLA) Leave Administration Services Company-sponsored Leave of Absence Policies Applicable state mandated leave policies ACCOUNTABILITIES: (Key roles, responsibilities & functions for this position) Provides leadership in the overall administration and service delivery of FMLA leave administration services. Act as the primary liaison between the employees, their manager, the medical provider, the employer designated HR contact and/or benefit vendor. Responsible for administering and monitoring the FMLA Leave Program while ensuring compliance with federal regulations. Determines if leave qualifies as eligible under policy parameters Authorized for decision making to approve or deny requests based on statutory requirements and individual circumstances. Acts as primary resource to employees, supervisors, managers and other staff regarding the requirements and regulations of the FMLA leave in coordination with company benefits and internal leave policies. Works as part of an integrated team educating employees, employee's family members and managers on leave policies and processes. Acts as the case manager for FMLA leave cases assigned. Case management responsibilities include managing the case through each stage of the leave process, from classifying the leave type, making case decisions, perform follow up as required to employee or medical provider through the return to work process. Analyzes claims, verifies eligibility, determines leave approval, calculates leave length, monitors maximum duration of leave allowed under federal and client policy, supports the return to work process, and counsels employees, employee's family members, and managers on leave policies and processes (including providing information on state leave eligibility). Throughout the duration of the leave, the Leave Case Manager is responsible for all communications and explanation of on-going expectations with the employee and the employee's manager. Use software application for tracking leave activity, communication, and ensuring accurate recordkeeping responsibility. Responsible for researching and resolving issues by interacting with the client, employee, or the disability claims administrator. Supports in-bound or outbound employee phone calls or emails, providing timely responses As a partner with team management, the Leave Case Manager assists in the identification of recommendations to positively impact the efficiency and quality of service delivery. Such recommendations include, but are not limited to, enhanced automation, streamlined processes, qualit