Job Information
Mondelez International Costumer Service Lead Andean in Bogota, Colombia
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.
How you will contribute
You will:
Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners
Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization
Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration
Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L function, ideally with knowledge of customer supply chain management
Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
SAP, information systems, process design, standard operating procedures
Experience leading and developing a team
Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
Great interpersonal, teamwork and communication skills
Able to influence, negotiate and apply commercial acumen
Más información sobre este puesto
Qué debes saber acerca de esta posición:
Liderar los planos colaborativos con los clientes.
Garantizar acciones de mediano y largo plazo para asegurar el Nivel de Servicio.
Punto focal del cliente para prácticas y procesos sincronizados.
Liderar el gobierno de CMI (Comanaged Management Inventory) y Sell In Management.
Desarrollar e implementar estrategias DPS (Direct Plant Shipments).
Liderar negociaciones con clientes para generar productividad o mejora End to End (devoluciones cero - tasa de cross docking - perfil de pedido).
Identificar oportunidades e implementar mejoras para mejorar la eficacia operativa.
Determinar controles para cumplir las Políticas Mondelez.
Liderazgo de equipo.
Qué ingredientes extra aportarás:
Pensamiento estratégico.
Liderazgo e influencia orientado al cambio
Agilidad de aprendizaje y conocimiento de negocio integral
Trabajo bajo presión
Orientación de servicio hacia necesidades de cliente.
Requisitos específicos del puesto:
Ingeniero, economista, administrador
Experiencia mínima 7 años en liderazgo de áreas como Servicio al Cliente, Logistica, Planeación, Demanda o Ventas
Experiencia y conocimiento en agendas de colaboración con clientes canal moderno y trabajo con áreas de cadena de abastecimiento como Planeación, Demanda, Manufactura.
Experiencia regional
Conocimiento en liderazgo y gestión de proyectos de cambio de cultura.
Manejo de inglés intermedio.
No Relocation support available
Business Unit Summary
Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.
Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.