BT Project Manager Professional in Bogota, Colombia
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.
You'll have the following responsibilities
Project management resource responsible for managing a large complex project, or a significant component of a large programme and or a portfolio or projects/programs. The nature of assignment will always be to deliver bespoke solutions across the entire Service Transition customer base.
The role holder will drive high performance culture into all the resources and be accountable for his/ her team’s performance and employee engagement. The role is also an interface with 3rd party suppliers, which involves the selection of suppliers, agreement, planning, timelines and quality of deliverables.
Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / T&T / In-Life
Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery
Create communication plan and conduct kick- off meetings. Manage project team along with technical leads. Ensure Team is fully engaged from the beginning from Discovery phase to requirement gathering, conduct workshops and through to infrastructure analysis.
Matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer
Create, review, agree, and manage CCC migrations plan through to Hypercare.
Ensure design team is fully on board and proper sign off received from every angle.
Establish Governance, manage stakeholder expectation.
Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. Understanding the customer business context and the impacts the programme has on successful business outcomes
Capable of leading meetings with customer and able be able to develop project related documents. Ensure custom expectation are managed properly throughout the project with proper communications
Ensuries required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies
Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively.
Manages escalations and work allocation, coordinates and manages contract projects of Project Management Profressionals within their portfolio
Actively support and may drive and deliver business transformation and change programmes – may lead on specific projects or be a key contributor but actively support and engage to deliver business outcomes/results.°GT
You'll have the following skills & experience
Excellent communication and stakeholder management at a senior level both internally and externally.
Excellent written and verbal communication in English language, good to have Spanish and Portuguese knowledge as well.
Ability to innovate to resolve complex problems
High degree of business and commercial acumen
Strong leadership capability with an ability to lead and motivate high performing teams
Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes
High Level of customer management skills
In depth understanding of contractual commitments around delivery timelines and contractual obligations
Understanding and experience of ITIL Functions
Relevant experience and certification in Project / Programme Management
Understanding and experience in Agile technologies
Specific technical skills and knowledge
Typically worked on a range of projects with different complexities, technologies, lengths and client relationships.
Fully client visible, growing ability to build and develop customer relationships. Co-ordinates and leads on all elements of projects / guides Project Leaders and Project Coordinators. Typically working to Comms or IT directors. Generally seen as a key supplier in delivery of customer projects. Prefers to use recognized methods and processes. A higher level of commercial awareness.
7 years of experience in the IT/ Outsourcing industry, with evidence of utilizing project management techniques to capture requirements, plan an end to end project including deployment plans.
Must have developed the appropriate communication skills with a sound ability to negotiate internally and externally in significant client and stakeholder relationships.
Experienced delivery agent with specific experience of delivering to clients directly and delivery of significant and/or time critical products.
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.bt.com/careers)
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Job: Customer service
Title: Project Manager Professional
Requisition ID: 164863