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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

About the role

Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.

Key Responsibilities

• Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management.

• Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team.

• Act as point of escalation for problem solving and support the Team Lead.

• Proactively analyze root causes and provide solutions for issues that impact the ageing results.

• Set up improvement plans and formulate best practices together with OTC management team.

• Reduce outstanding receivable balances in the payment cycle.

• Actively contribute to the cash-flow target of the Group.

• Contact our external customers and follow up on all accounts receivables.

• Aging analysis and forecasting of effective charges to minimize risks.

• Follow the Company's Credit Policy and the defined collection strategy.

• Direct contact with Credit Management to handle blocked orders.

• Conciliation of accounts in coordination with Accounts Receivable and Credit Management.

• Follow up with the Customer Service, regarding customer complaints and disputes.

• Participate in monthly review calls / meetings with markets.

• Create a good relationship with internal and external customers.

• Promote and develop open and direct communication.

• Act in accordance with internal controls, following procedures.

• Update Convatec work instructions and SOPs on a regular basis.

• Lead projects within the team.

Principal Contacts & Purpose of Contact

Internal

• OTC Team to collaborate improving end to end processes from order placement o cash collection.

• Sales/Commercial, Finance, Customer Service, Master Data Teams to collaborate on customer account status, align on action plans, reconcile, address customer concerns.

External

• Private and public customers, Hospitals & Physicans to collect outstanding payments, resolve dispute related to invoices, charges. Set up payment plans and manage escalated issues, including delinquent accounts.

Skills & Experience

• Bachelor's degree in Business Administration, Finance, Economics, or related fields.

• Experience in Collections, preferably +4 years of experience.

• Advanced English is required.

• Working knowledge of wider range of markets. Participation in team/transversal projects or initiatives.

• Advanced knowledge of Collections process. Knowledge of other OTC sub-processes and their correlation is required.

• Advanced knowledge of SAP, in transactions used by collections & Finance.

• Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.).

• Power BI is a plus.

• Previous experience in Shared Service Center/Global Business Services is desired.

• Innovative, and be able to problem solve, recommend solutions and perform analysis.

• Autonomous, ready to take initiative and results oriented.

• Continuous Improvement mind-set.

• Strong stakeholder management and customer experience skills.

• Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously.

• High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders.

Working Conditions

• Hybrid work model.

​ Special Factors

• Working Colombian Public Holidays.

#LI-Hybrid

#LI-AA1

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!