Job Information
Medtronic Product Support in Bogotá, Colombia
Careers that Change Lives
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.
A Day in the Life
You will:
Respond to customer product inquiries, issues or malfunctions via telephone or chat sessions.
Troubleshoot customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
Usinterpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
Document customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.
Must Haves
Fluent in English level
Availability to work Sunday to Thursday (4:00 pm - 1:00 a.m.)
High school degree
1 or more years of experience with customer service, technical support or related
Support on scalations situations with the customer
Great communication Skills
Good resolution of conflicts
Nice to Haves
· Ability to multi-task in a fast-paced environment
· Experience with interpersonal interactions with customers
· Experience in using a computer and multiple software programs
· Ability to use multiple software programs and navigate through multiple screens and programs at the same time
We Offer
We offer a competitive salary and benefits package to all our employees:
· Flexible working environment
· Annual Incentive Plan % depending on company results
· Pension scheme and group discount on healthcare insurance
· Training possibilities via Cornerstone/Skills Lab
· Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
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It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.