Job Information
Medtronic Senior IT Business Analyst SSC in Bogotá, Colombia
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
By implementing cutting edge technologies, we facilitate Medtronic’s constant growth and prove each day that IT is truly a competitive differentiator for Medtronic. To strengthen our Service & Repair IT team, we are looking for an IT. Business Analyst who will be working with other IT business analysts and our business counterparts on further developing and enhancing our IT solution to support our global Service & Repair strategy.
As an IT business analyst, you will play an important role to further develop and roll-out the IT solution, ServiceNow (SNOW), used to support Case Management processes for medical equipment used in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders. Ability to work from our Medtronic facility in Bogota minimum 2 days per week. Remaining days can be worked from “home office”
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
By implementing cutting edge technologies, we facilitate Medtronic’s constant growth and prove each day that IT is truly a competitive differentiator for Medtronic. To strengthen our Service & Repair IT team, we are looking for an IT. Business Analyst who will be working with other IT business analysts and our business counterparts on further developing and enhancing our IT solution to support our global Service & Repair strategy.
As an IT business analyst, you will play an important role to further develop and roll-out the IT solution, ServiceNow (SNOW), used to support Case Management processes for medical equipment used in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders. Ability to work from our Medtronic facility in Bogota minimum 2 days per week. Remaining days can be worked from “home office”
Responsibilities may include the following and other duties may be assigned:
Lead business requirement discussions. Gather, evaluate, and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.
· Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
· Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hypercare support.
· Coordinate development and support activities with external partners.
· Build up and maintain our knowledge repository.
Required Knowledge and Experience:
Bachelor’s or master’s degree.
3 years of relevant experience in job offered or a similar role.
Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.
Working in a methodical and detailed manner.
Excellent communicative skills, especially in English.
Ability to explain technical concepts in clear verbiage to non-technical stakeholders.
Strong background in SNOW CSM module.
Previous Medtronic experience, Experience with customer care case mgt processes, Experiences in following areas: Webmethods, Agile and Waterfall way of working. Managing internal and external stakeholders in a global organization. IT Business Analysis, ServiceNow, Service & Repair.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)
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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .
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