Job Information
Cardinal Health Senior Specialist, Knowledge Management in Bonifacio Global City, Philippines
What Performance Monitoring contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. Knowledge Management plays a key role in the business in terms of documentation and sharing knowledge.
Qualifications
Knowledgeable with Pharma process preferred
2-4 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
What is expected of you and others at this level
Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks within the knowledge management scope of support
Works on projects of moderate scope and complexity
Identifies possible solutions to a variety of technical problems and takes action to resolve
Applies judgment within defined parameters
Receives general guidance and may receive more detailed instruction on new projects
Reviews processes, articles and SOPs relevant to the business and ensure publication of the necessary documentations periodically or at a given point in time
Engages and collaborates with Knowledge Contributors, SMEs, and/or Business Unit Owners to ensure streamlined processes
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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