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Santander US Audit Manager, QA in Boston, Massachusetts

Audit Manager, QA - 2000849



The primary function of the Manager, Quality Assurance is to lead the execution of quality assurance reviews included in the risk- based annual QA Plan as well as other assurance-related activities, oversee the work performed by the QA team members, and provide methodology trainings to Internal Audit team members. The Manager ensures QA reviews are performed in a timely manner and the quality of the reviews meet regulatory guidelines. The Manager also needs to cultivate good communication with all stakeholders and maintain courteous and professional behavior in all situations.

  • Develops a broad and comprehensive understanding of IA methodology, audits and other assurance activities IA performs.

  • Plans quality assurance reviews and activities with the assistance of the QA team members.

  • Keeps abreast of industry best practices, IIA standards and regulatory guidelines and expectations to ensure they are incorporated into QA procedures and properly covered by the team.

  • Oversees QA staff as part of QA reviews and activities, e.g., the quality of QA findings raised and QA work papers. Reviews and challenges critical audit scope, testing approach, audit conclusions and quality of key work papers (planning memo, risk control matrix, etc.) prepared by audit teams as part of QA reviews and activities

  • Assigns, monitors and supports QA team members in executing QA reviews and other assurance activities.

  • Vets QA findings with the Director.

  • Presents, discusses and confirms QA results with key stakeholders.

  • Drafts the QA memo for the Director to review.

  • Performs detailed reviews of QAR checklists, QA findings and ratings, prior to submission to the Director.

  • Ensures assigned reviews and activities are completed within the budgeted timeframe.

  • Ensures high quality, risk-focused reviews and activities, in accordance with company policies, Internal Audit methodologies, regulatory guidelines and IIA standards.

  • Assists Director in IA Manual and various reporting.

  • Demonstrates experience in managing and developing talents within the team. Provides team members with on-the-job training.

  • Participates in the completion of QA team members’ performance appraisals, promotion recommendations, terminations, and professional development.

  • Provides IA methodology trainings and consultation to new-hires, reviewers or other audit team members and complete all professional training as required by the company or IA.

  • Tracks all open QA findings and performs timely validations or escalation according to the QA Issue Validation Timeframe.





  • Bachelor's Degree in Accounting, Finance, Business or equivalent field

  • 7- 9 years’ experience Audit or relevant experience

  • Deep auditing experiences in banking industry and knowledge in key risk areas

  • Analytical and problem solving skills

  • Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, Powerpoint)

  • Detail oriented with organizational skills

  • Verbal and written communication skills and the ability to effectively communicate with all levels of management

  • Time management skills and the ability to complete multiple projects simultaneously and in a timely manner

  • Solid diplomatic skills with the ability to resolve conflict in a civil manner

  • Great leadership skills, teamwork skills, as well as the ability to work independently

  • Progressive decision making skills, making educated and timely judgments

  • Ability to effectively deliver methodology training to audit and QA team members to advance skills and knowledge

  • Ability to quickly learn new information technologies and systems in order to evaluate controls

  • CIA or field-related certification (CPA, CRCM, CRMA, CFE, CAMS, CFSA, CBA, etc.) could be required depending on the area; others preferred.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Job : Business Audit
Primary Location : Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp


Organization : Internal Audit (8880)
Schedule : Full-time
Job Posting : Feb 19, 2020, 6:00:50 PM