Job Information
Sutherland Global Services Customer Service Representatives/Part Time - Remote in Boston, Massachusetts
Do you enjoy solving problems? Are you detail-oriented and customer focused? Are you comfortable in a sales environment and can seize opportunities when they arise? Are you a good listener able to follow direction, build rapport and meet objectives? Is a part time schedule attractive to you?
Join Us.
We’re Sutherland, and we are seeking friendly, action-oriented individuals to handle inbound customer calls as well as manage outbound follow-up calls as part of our Insurance (property & casualty) team. In this position, you will support customer inquiries regarding insurance products and services; provide basic policy information; transfer calls to the correct team when escalation is required, and handle other related duties as needed.
This is a work from home, part time position that will require up to 30 hours per week. You will be scheduled Monday- Friday, with shifts starting at 10AM or noon.
We offer:
Competitive hourly pay of 17/hr plus reward & recognition programs, PTO
Paid training
Medical, dental, and vision benefits, EAP, health and wellness programs and more!
Advancement opportunities – 80% of our frontline leaders have been promoted!
Opportunity for full time work (if you want it!). You can apply to other jobs after just six months in the role.
We will provide equipment, however to work from home, you must have:
Excellent Internet connectivity:
Internet access speeds of 10 Mbps upload and 50 Mbps download – the faster the better!
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
A quiet and distraction-free, secure place to work.
Qualifications
2+ years of Customer Service experience is preferred; Call Center Experience a plus
High school diploma or GED
High level of accuracy when completing tasks
Proficient PC skills with typing of 30+ WPM
Strong communication, time management and interpersonal skills
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment
About Us
Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
#SP
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.