Shire Jobs

Description We are in search of a Desktop Support Analyst to join our team in Boston, Massachusetts. In this role, you will be a critical player in providing IT support and troubleshooting in a corporate office setting. This role offers a contract to hire employment opportunity, allowing you to grow and advance in your career.

Responsibilities:

• Provide IT support including laptop troubleshooting, basic patching, and windows device support

• Handle tasks such as changing passwords and unlocking user accounts

• Work collaboratively with the team to handle remote tickets for various offices

• Play a key role in upcoming IT projects such as migrating the company from on-prem windows domain to Intune and Windows 10 to Windows 11 migration

• Support C-Level executive (VIP/White-Glove support), docking laptops, and supporting printers

• Set up Wi-Fi and perform basic network troubleshooting

• Add computers to the domain and resolve application issues (Word, Adobe)

• Troubleshoot and fix monitors and handle any other Tier 1 tickets that arise

• Support users in Boston and New York by troubleshooting their laptops and desktops, imaging machines, and setting up workstations.

Skills:

• Proficiency in Computer Hardware, Desktop Support, and Remote Desktop Support

• Experience with MS Windows 10, Windows 11, and MS Office 365

• Knowledge of Patching and System Patching

• Ability to handle Laptop Hardware and Laptop Images

• Experience with Password Changes and Password Reset. Requirements • Possess a minimum of 3 years' experience in a Desktop Support Analyst role or similar

• Competency in Computer Hardware and Laptop Hardware operations

• Proficiency in Desktop Support and Remote Desktop Support

• Familiarity with MS Windows 10, Windows 11, and MS Office 365

• Experience in Patching and System Patching processes

• Knowledge in creating and managing Laptop Images

• Ability to handle Password Changes and Password Reset tasks

• Excellent problem-solving skills and a keen eye for detail

• Strong communication skills to interact with different users and understand their issues

• Ability to work independently and in a team

• Must be able to handle multiple tasks and prioritize them effectively

• A proactive approach to identifying issues and proposing solutions

• Ability to maintain confidentiality and adhere to data protection laws

• Must have a customer-focused attitude and a desire to provide exceptional support to users

• Willingness to keep up with the latest industry trends and technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .