Job Information
TEKsystems End User Support Technician in Boston, Massachusetts
Description:
• Perform first and second level IT support related activities on incidents and requests with our clients technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.
• Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms.
• Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.)
• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.
• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.
• Assist in maintaining an accurate inventory of system assets.
• Respond to problems and issues escalated from the Service Desk.
• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
Skills:
communication and people skills, jira, comptia, microsoft office
Additional Skills & Qualifications:
• • Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years’ experience in Information Technology setting.
• 1-3 years’ experience with current versions of the Microsoft Windows operating system.
• 1-3 years’ experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.
• Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play. Basic IP knowledge and understanding of wireless networking.
• Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.
• Familiar with iPhones, Android devices, and other mobile devices.
• Nice to have: CompTIA A+, Network+ Certifications
• Nice to have: Microsoft Fundamental Certifications
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.