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Randstad US Experience Designer in boston, Massachusetts

Experience Designer

job details:

  • location:Boston, MA (remote)

  • salary:$91,000 - $106,000 per year

  • date posted:Monday, September 13, 2021

  • job type:Permanent

  • industry:Public Administration

  • reference:869172

job description

Experience Designer

job summary:

Are you passionate about tackling complex business and social innovation using Design Thinking? Are you so mission-oriented that you get restless if you are not making a difference? Are you a systems-change thinker at heart with a proven track record of ideating and designing new ventures? Then this role is for you!

Our client, an award winning non profit, is looking for an Experience Designer to help lead the organizations digital transformations through the use of Design Thinking techniques and hands-on discovery workshops. You work closely with our stakeholders and agile teams to first understand their problem-space and vision and then collaboratively brainstorm new solutions and digital strategies. You are fascinated by the questions: Why? What? and How? but understand that "Why" always comes first. You are motivated by a deep understanding of the customer and key audiences. You may use research and psychology-based tools and techniques to solve a variety of challenges and scenarios. With support from the Senior Director of Digital Experience, you create human-centered experiences by designing the structural and informational foundation for products, services, and systems as well as facilitate the delivery of all elements, interactions, and decisions that add value to the total user experience. You create and implement inspired experiences with agile teams of strategists, engineers, marketers, architects, and product managers. As the digital experience team is newly established, you contribute to building the practice and educating agile team members on best practices.

In order to be successful in this role, you are an excellent communicator and active listener who knows how to empathize, problem solve, and lead teams successfully through their challenges with minimal assistance. You are self-aware in order to modulate or tailor your approach to your specific audience. You are comfortable facing challenges where the answer is not readily visible and you thrive in a collaborative environment, working across teams to achieve the best outcome. You love to learn and have an insatiable curiosity about how things work. While you can work independently when needed, you know that the best ideas come when involving a well-integrated and trusted team. When working with this team, you communicate fully and transparently. You are comfortable wearing multiple hats and rolling up your sleeves when needed. You're a thinker AND a doer. You are passionate about and advocate for Design Thinking and human-centered design.

location: Remote, Remote

job type: Permanent

salary: $91,000 - 106,000 per year

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Experience Design

  • Establish and maintain excellent business partner relationships, interacting at both the business and technical level, as required

  • Leverage best practices and standards for interaction design, user-centered design thinking, and user experience principles and techniques (advocate for User Experience and Design Thinking)

  • Apply tools and methods for Design Thinking practices (e.g. for user observation, synthesis of insights, workshop facilitations, rapid prototyping and testing, analytics)

  • Act as a champion for digital transformation, promoting cross-functional focus on design thinking and user experience

Digital Transformation

  • Lead user research, through studies, interviews, panels, and surveys; Communicate findings and insights to cross-functional partners and leadership in a concise and compelling manner with support from the Senior Director of Digital Experience

  • Support, plan, and facilitate discovery/design thinking workshops featuring hands-on activities

  • Conduct competitive market research and competitive audits with minimal assistance

  • Analyze workshop findings and subsequent experience research to find trends and patterns and develop strategic insights

  • Creation of user personas, archetypes and user experience maps and flows

  • Designs and prototypes inspirational, useful, and usable experiences by placing the user first while balancing business, Marketing, and technology needs with some assistance

  • Present all findings in an engaging way, emphasizing the user perspective in a clear, consumable fashion to multiple constituencies: senior-level executives, business stakeholders, marketers, design team members, and technical team members with support from the Senior Director of Digital Experience

  • Collaborate with the Director of Experience Design and Strategy to build information architecture (IA) utilizing competitive audits, keyword planning, and user navigation testing (e.g., site maps, screen trees, user flows, decision and content tables)

  • Support and/or direct the activities of design consultants/contractors

  • Define functionality, content, navigation, and interaction models through page-level wireframes, and flow diagrams

  • Design and conduct usability tests to validate information architecture and interaction design

  • Collaborates with stakeholders and/or business analysts to create user stories and sprint goals

  • Review and approval of usability and implementation throughout the development cycle

  • Use a variety of qualitative and quantitative analysis techniques to continually optimize digital experience; Analyzes data and feedback in order to make critical design decisions

  • Research new technologies, new services, and new tools to continually inform the roadmap, build efficiencies, and expand offerings with support from the Senior Director of Digital Experience

qualifications:

  • Experience level: Experienced

  • Minimum 5 years of experience

  • Education: Bachelors

skills:

  • Figma

  • Mural

  • Experience Design

  • Digital Transformation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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