Shire Jobs

CALL CENTER REPRESENTATIVE - HEALTHCARE

FULL TIME JOB OPPORTUNITY WITH ROOM FOR ADVANCEMENT

FIRST SHIFT AND SECOND SHIFT AVAILALBLE - MUST BE AVAILABLE TO WORK WEEKENDS

BOSTON MA - $21/HR-$23/HR

Qualifications:

• 2 years of healthcare administration experience or recent call center experience

• Microsoft Office proficient

• Excellent communication skills

• Detail oriented

A Day In The Role:

Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.

Job Duties:

• The Patient Service Rep answers call 24x7 for the main published phone numbers for our hospitals and over 300 medical practices in the area

• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service

• Responding to requests to page staff members and retrieving executed pages

• Changing the current paging status as requested by the holder of the pager

• Responding to requests from staff regarding department on-call schedules Database and directory updates

• Maintaining the ability to multi-task and toggle between multiple screens seamlessly

• Processing various Codes / Emergency calls in an accurate manner

• Responding to all telephone inquiries for patient information, which may include handling confidential information

Example Shifts:

• First shift: between 7am-6pm); requires working every Saturday OR Sunday, they will have another day off during the week ( may not be consecutive)

• Swing shift – (Between 10am-8pm) - requires working every Saturday OR Sunday. they will have another day off during the week ( may not be consecutive)

• 2nd Shift: 2pm-11pm requires working every Saturday OR Sunday, they will have another day off during the week ( may not be consecutive)

Pay and Benefits

The pay range for this position is $21.00 - $23.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.