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Tillingers Concierge, Inc. Patrol/Command Center in Boston, Massachusetts

SCHEDULES:

  • Wed - Sun, 4:00 PM - 12:00 AM (40 Hours)

  • Sat - Sun, 8:00 AM - 4:00 PM; Mon - Wed, 4:00 PM - 12:00 AM (40 Hours)

JOB SUMMARY

The Command Center Operator works to oversee the physical structure of commercial and residential facilities consisting of three attached 12-story buildings with a combined 508 apartments, street-level commercial/retail space, underground parking, as well as a 6-story parking garage. He/She will work in the capacity of a dispatcher for the patrolman on duty, as well as fielding various phone calls from residents and the general public.

DUTIES AND RESPONSIBILITIES OF COMMAND CENTER OPERATOR:

  • Continuously monitor the property using CCTVs.

  • Remain vigilant and alert at all times.

  • Ensure the security, safety and well-being of all personnel, tenants, visitors, residents, and premises.

  • Monitor and managing access control; ensuring authorization is provided prior to granting entry; ensure that policies and procedures are followed at all times.

  • Dispatch officers to address trespassers and violators of property guidelines ensuring the immediate removal of said parties or violations as they occur.

  • Resolve resident concerns and/or complaints in a timely manner and maintain comprehensive reports of actions taken.

  • Dispatch officers to emergencies in a professional and poised manner and provide assistance to emergency personnel; follow emergency procedures as directed in the property manual.

REQUIREMENTS AND QUALIFICATIONS:

  • At least 1-2 years experience in the security industry.

  • Positive, outgoing, and attentive demeanor.

  • Excellent surveillance and observation skills.

  • Ability to stand and walk constantly for up to an entire shift.

  • Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.

  • Ability to demonstrate a history of proven reliability and consistency.

BENEFITS

  • 100% paid Individual health and dental premiums for F/T associates

  • Double time pay on recognized holidays

  • Accrued Vacation time

  • 401(K)

  • Commuter Benefit Program

  • Consistent schedules

  • Employee Referral bonus program

  • Parking provided at most locations

  • Variety of desired schedules currently available

  • Generous annual bonus

Some benefits are available after completion of 90 days. Schedules vary by work location. Compensation is competitive and commensurate with position and relevant experience.

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