Tillingers Concierge, Inc. Patrol/Command Center in Boston, Massachusetts
Wed - Sun, 4:00 PM - 12:00 AM (40 Hours)
Sat - Sun, 8:00 AM - 4:00 PM; Mon - Wed, 4:00 PM - 12:00 AM (40 Hours)
The Command Center Operator works to oversee the physical structure of commercial and residential facilities consisting of three attached 12-story buildings with a combined 508 apartments, street-level commercial/retail space, underground parking, as well as a 6-story parking garage. He/She will work in the capacity of a dispatcher for the patrolman on duty, as well as fielding various phone calls from residents and the general public.
DUTIES AND RESPONSIBILITIES OF COMMAND CENTER OPERATOR:
Continuously monitor the property using CCTVs.
Remain vigilant and alert at all times.
Ensure the security, safety and well-being of all personnel, tenants, visitors, residents, and premises.
Monitor and managing access control; ensuring authorization is provided prior to granting entry; ensure that policies and procedures are followed at all times.
Dispatch officers to address trespassers and violators of property guidelines ensuring the immediate removal of said parties or violations as they occur.
Resolve resident concerns and/or complaints in a timely manner and maintain comprehensive reports of actions taken.
Dispatch officers to emergencies in a professional and poised manner and provide assistance to emergency personnel; follow emergency procedures as directed in the property manual.
REQUIREMENTS AND QUALIFICATIONS:
At least 1-2 years experience in the security industry.
Positive, outgoing, and attentive demeanor.
Excellent surveillance and observation skills.
Ability to stand and walk constantly for up to an entire shift.
Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.
Ability to demonstrate a history of proven reliability and consistency.
100% paid Individual health and dental premiums for F/T associates
Double time pay on recognized holidays
Accrued Vacation time
Commuter Benefit Program
Employee Referral bonus program
Parking provided at most locations
Variety of desired schedules currently available
Generous annual bonus
Some benefits are available after completion of 90 days. Schedules vary by work location. Compensation is competitive and commensurate with position and relevant experience.
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