Shire Jobs

Our Mission

We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU’s global leadership in research, scholarship, artistic creation, and professional practice. To support our work, we have built—and are continuing to build—an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where everyone belongs. Where it’s not just about a job, but a career and a community.

Now, our Alumni Engagement and Operations team is looking for an Administrative Coordinator who will play a crucial role in the support for the Office of Development and Alumni Relations.

Alumni Relations at Boston University

Alumni Relations at Boston University is responsible for connecting with, engaging, and helping foster lifetime connections with the 350,000+ Boston University Alumni across the globe. Alumni Relations is the first point of contact for alums looking to reconnect or engage with their alma mater through educational programs, special events, Alumni Weekend, Global Days of Service, Career and Business networking, volunteer opportunities, and Affinity Networks.

Administrative Coordinator

Reporting to the Associate Director of Alumni Engagement and Operations, the administrative coordinator will manage the DAR reception desk and serve as the primary point of contact for guests and visitors. This role will also support the staff of the Vice President of Alumni Engagement by performing administrative and operational tasks for alumni engagement and the alumni help desk team. The Administrative coordinator will provide customer service to visitors and callers, manage calendar and catering bookings, order supplies, manage alumni departmental communications and help desk student employees.

Responsibilities:

Customer Service:

• Provide exceptional customer service to staff, alumni, donors, and visitors.

• Manage departmental communication (emails and phone calls), ensuring prompt dissemination of information.

• Triage incoming constituent requests and inquiries, ensuring timely communications, accurate record keeping and prompt resolutions.

• Function as liaison between alumni engagement staff and event attendees, disseminating timely and accurate information.

  Administrative Support:

• Collaborate closely with the staff of Vice President of Alumni Engagement to proactively address administrative requests, projects, and event planning, registration, and execution.

• Provide alumni engagement budgetary support through account reconciliation and constituent refunds.

• Manage all incoming and outgoing mail, supplies, and deliveries and notify staff of incoming mail and packages.

• Prepare office supply orders, catering and other specialty items as needed.

• Assist with additional administrative tasks as assigned.

  Project and Student Support:

• Manage Help Desk student team daily tasks and support student employee onboarding, training, communications.

• Support Help Desk operations and internal service requests.

• Triage constituent inquiries including career services, event preparation, alumni benefits and communications.

• Prepare weekly and monthly engagement and productivity reports.

Required Skills

A cover letter is required for consideration.

• Bachelor’s degree preferred.

• One to three years of relevant experience.

• Strong organizational and interpersonal skills.

• Ability to prioritize a large workload.

• Excellent customer service skills and the ability interact professionally with a wide spectrum of individuals.

  But that’s not all we’re looking for; we want someone who embodies our values:

• Teamwork, transparency, and mutual respect , because we value every member’s contributions and know that leadership can come from anywhere.

• Diversity, equity, inclusion , and a commitment to ensuring that each of us knows we belong here.

• Integrity in how we work and how we treat one another

• Strategic thinking and curiosity in the relentless pursuit of fresh approaches and measurable results.

• Continuous growth and improvement , both as individuals and as a team.

• Joy and shared appreciation for working hard toward goals that matter.

  If this resonates with you and you want to help us in our ambitious next campaign—and maybe do some of your best work as an advancement professional— we encourage you to apply. If you are hesitant to apply because you have not previously performed every responsibility listed in the description, but you do possess transferable skills and the defined qualifications, we still want to hear from you and welcome your application as well.

  To learn more about Development & Alumni Relations at Boston University, and other job opportunities, please stop by the DAR Talent website: https://www.bu.edu/dar-talent/ .

  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

  If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-358-1796.

  CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click  here (http://www.bu.edu/hr/forms-documents/application-for-clerical-or-technical-promotion-or-transfer/)  to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.

  JH

Required Experience