Job Information
Children's Hospital Boston Strategic Process Improvement Manager - Learning Development & Quality in Boston, Massachusetts
75298BRJob Posting Title:Strategic Process Improvement Manager - Learning Development & QualityDepartment:Shared Service CenterAutoReqId:75298BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:FinanceJob Posting Description:The Shared Service Center’s Process Improvement and Innovation Team is responsible tracking the evaluation, planning, oversight, implementation, and documentation of process and system improvement projects to improve the overall efficiency, quality, timeliness and cost-effectiveness of the SSC’s business operations and processes within the Physician’s Organization.
This Manager, Strategic Process Improvement will be responsible to:
Manage and plan strategic transformation and innovation programs (process, infrastructure, financial, inefficiency and non-compliance) that address business challenges and achieve organizational goals and objectives for the PO, SSC and client orgs. Supplement business transformation plans, including goals and timelines for review and sponsorship by PO and Foundation/Dept Senior leadership. Identify resource needs including staff and equipment
Manage cross-functional projects in key areas of the org to optimize financial performance and ensure compliance with BCH Policy, Federal, and State regulations. Consult business PI teams in order to plan, implement, and evaluate process change initiatives aimed at improving the productivity, cost effectiveness and time-efficiency of key business processed
Serve within the SSC in a management capacity, when needed in all key areas that have staffing deficiencies or require operational improvements. Develop operational policies and procedures and align these with Epic training
Manage team leads process and innovation teams. Supervise and lead staff on project teams. Create engagement with the enterprise’s Six Sigma community, through transformation projects - engaging, coaching and supporting their career development
Develop data management and analytics that support transformation and innovation initiatives. Lead the collaborative effort with subject matter experts including business process and IT designers, as well as user communities
Lead business process improvement teams and work with key leaders and clients to analyze and present findings and to project progress and outcomes at physician leadership and foundation leadership meetings
Ensure the integration of business process initiatives with other hospital‑wide activities and initiatives, and collaborates in efforts to formulate and comply with regulatory requirements, EPIC and financial systems standards and policies. Prepare ongoing and year-end summary reports
Maintain and exhibit expertise in business process improvement strategies, as well as data management and analysis methods including appropriate computer software apps, as well as sufficient knowledge of project-planning techniques to ensure effective business process improvement
To qualify, you must have:
A Bachelor's in Business Administration, Health Care Administration or closely related field and 5 yrs of progressively responsible organization-wide business process improvement leadership. Leadership and supervisory experience including project management expertise. Business Operations experience including revenue cycle, P & L experience is required. A Master's degree is preferred.
Professional billing experience required.
7 yrs of progressively responsible organization-wide business process improvement leadership, preferably within the revenue cycle operations of large academic medical centers is also preferred
Strong communication skills with a demonstrated ability to work with senior executives, physician leadership, Board of Trustees and outside constituents are required
BCH offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.
#LIhybrid Office/Site Location:WestwoodRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid