Job Information
Bristol Myers Squibb Senior Operations Manager, Scheduling & Cell Logistics in Boudry, Switzerland
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS's continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
This position is responsible for building and managing a high-functioning team of Operations Specialists, Scheduling and Cell Logistics, who are the primary point of contact for our couriers, apheresis collection centers, clinical treatment sites, distribution warehouse and manufacturing sites in managing real-time operational issues. The goal is to ensure this team are trained and supported in order to handle and triage a high volume of daily phone calls and emails. This person must maintain strong relationships with partners across the franchise and operations teams to ensure best-in-class customer service is delivered to our internal and external partners.
This position will report to Associate Director, EU Cell Therapy 360 Scheduling, and will collaborate with other global Senior Managers and Managers.
Education:
Bachelor's Degree or equivalent work experience
Experience:
7 years of scheduling, planning, operations, customer service preferred
2+ years managing direct reports, direct or indirect managing teams preferred
Responsibilities:
Manage individual contributing manager who support SCLT's Operations Specialists managing real-time operational issues while maintaining a positive, inclusive, and professional team atmosphere and delivering on SCLT strategy
Manage Tier 1's department (GPO) or regional cross-functional projects
Manage supply issues or business continuity execution
Plan and facilitate all management meetings
Accountable for team performance
Able to lead and provide cross-regional back-up support
Oversee plans of action for issues impacting significant number of treatments.
Communicate issue and solution with management and key internal and external stakeholders
Act as secondary escalation point for treatment sites and stakeholders
Analyze trends and develop action plans from feedback, operational metrics and KPIs
Provide weekly update on key projects and goals to regional heads.
Maintain positive, inclusive and professional team atmosphere
Manage given resources and identify resources needs
Hire and/or develop direct and indirect reports
Ensure direct reports and their teams are properly trained
Ensure direct reports and their teams are aligned with team strategy
Understand and champion global strategy and role of Scheduling and Cell Logistics
Provide input into goals and plans to deliver on global strategy
Set and manage team goals aligned with strategy
Develop and implement processes
Manage relationships with regional partners as assigned
Establish and maintain trusted relationship with clinical partners and BMS stakeholders matrix
Act as SME on global projects as assigned
Lead and manage global, cross-functional project
Develop and gather endorsement for business cases for transformational projects
Mentor at least 1 working group
Knowledge, Skills, and Abilities
Experience working in a regulated environment (cGMP/FDA) is required
Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation
Excellent leadership, communication, and presentation skills
Ability to make decisions in a fast-paced, high-volume environment
Highly self-motivated individual, with demonstrated ability to work independently
Flexibility in responding to change or business needs
English + 1 language (Spanish, French, German, Italian) preferred
Travel, up to 10%, including international travels
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1584925
Updated: 2024-09-19 06:20:39.312 UTC
Location: Boudry-CH
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.