Job Information
Bristol Myers Squibb Sr. Specialist, CLH Order Management in Boudry, Switzerland
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Position Purpose
Ensure the performance of order management, returns, complaints handling, and other activities as part of Customer Service.
Key Responsibilities
End to End Order management.
Ensure timely order management and fulfilment (KPIs).
Establish effective relationships with distributors and affiliates.
Respond in a timely manner to all customers inquiries promptly, identify issues and concerns and provide appropriate solutions.
Ensure the RMP is available for specific products.
Review of all terms and conditions, including price.
Issue Commercial invoices, Proforma invoices, Credit notes and Commissions.
Issue transport orders to our forwarding agents.
Issue or review shipping documents or any other documents needed for export, import or banks.
Supervise delivery dates and provide relevant information to the customer
Manage Orders for External Clinical Trial customers.
Responsible for tracking shipments from our warehouses to final customers and handling any damage or return
Manage any Change Control Requests for their department.
Prepare monthly documents and checks required by the Finance Department.
Provide support and documents for audit purposes (logistics, finance, etc.)
Maintain database for orders, product returns, credit notes and credit returns.
Close cooperation with other departments
Responsible to notify to the manager any discrepancy in any Customer Service's SOP.
Establish new processes.
Identify business needs where needed and make recommendations to streamline the distribution of products.
Required Competencies
Proficiency in SAP and Excel
Numerate, well organized, flexible and have good attention to detail.
Ability to work and communicate effectively in an international and multicultural environment.
Effective interpersonal and collaborative skills, sense of ownership.
Able to work independently, partner effectively with internal and external partners, and to set and manage own objectives.
Process and continuous improvement mindset.
Ability to drive processes and decisions to closure, is persistent in reaching the goals.
Required Qualifications and Desired Experience
Knowledge of transport logistics (air and road)
Interpersonal skills, team player and willingness to work in an environment where individual initiative and accountability to the team are required.
Ability to work with limited day to day supervision.
Ability to work and perform productively in a fast-paced and rapidly changing environment.
A business / administrative school graduate or equivalent in industry experience.
PC experience and Microsoft programmes (MS Office) experience.
Fluent in English and French.
#LI-Hybrid
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1586987
Updated: 2024-11-29 07:36:06.139 UTC
Location: Boudry-CH
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.