Shire Jobs

Job Summary: ITS, LLC is seeking a successful candidate for an IT Operations Manager to support our National Oceanic and Atmospheric Administration (NOAA) Cyber Security Center (NCSC) Engineering & Operations team. As an IT Operations Manager, you will play a valuable part in supporting the NCSC s mission to protect NOAA networks, computers, programs and data from cyber-attack damage and unauthorized access. This boundary is responsible for approximately 1000 assets including Windows, Linux, and network devices in on-premises data centers. The ideal candidate would have prior experience managing a well-executed IT operations team and transforming culture and processes to improve operational rigor. Key Responsibilities: Duties and responsibilities include, but are not limited to: * Implementation of Information Technology Infrastructure Library (ITIL) Framework (IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.) * Recommend and/or support customer strategic planning to modernize the IT infrastructure to enable more mature SOC capabilities. * Plan and manage tech refresh and modernization projects. * Oversee support operations, service requests, maintain activities, and administer networks including hardware, systems software, applications software, patching, updates, maintenance activities, and all configurations. * Collaborate across multiple disciplines and levels of the organization. * Lead the coordination of issue remediation and activities to ensure Service Level Agreement (SLA) for service quality and service availability are met. * Provide metrics and reports customer to SLAs are met. * Experience planning and coordinating program activities to include installation and upgrading of hardware and software (utilization of cloud services), programming and systems design, development, or modification of IT networks, * Manage Staff and their performance to include training, professional development, performance management and evaluation. * Advise and participate in recruiting and onboarding activities for new staff. * Manage Staff and their performance. * Support the ISSO in ensuring operations and security of the environment is compliant with the System Security Plan, agency, and federal mandates to maintain ATO. Preferred Qualifications: * Knowledge of security system design tools, methods, and techniques * Knowledge of key concepts in security management (e.g., Release Management, Patch Management) * Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs. * Knowledge of new and emerging information technology (IT) and cybersecurity technologies. * Knowledge of specific operational impacts of cybersecurity lapses. * Knowledge of system life cycle management principles, including software security and usability. * Knowledge of capabilities and requirements analysis. * Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth) * Knowledge of basic system, network, and OS hardening techniques. * Skill in conducting vulnerability scans and recognizing vulnerabilities in security systems. * Skill in identifying systemic security issues based on the analysis of vulnerability and configuration data. * Skill in troubleshooting and diagnosing cyber defense infrastructure and application anomalies and work through resolution. * Skill in applying and incorporating information technologies into proposed solutions. * Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). * Skill in recognizing vulnerabilities in security systems. (e.g., vulnerability and compliance scanning). * Skill in developing and applying security system access controls. * Skill in determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes. * Skill in independently making configuration updates to ensure system availability requirements. * Skill in system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.) * Ability to write and verbally communicate effectively to both technical and non-technical audiences. * Strong problem-solving and analytical skills and demonstrate poise and ability to act calmly and competently in high-pressure, and high-stress situations. * Ability to share meaningful insights about the context of an organization s threat environment that improve its risk management posture. * Ability and drive to quickly learn new software and IT concepts. * Understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support. * Knowledge and experience in supporting: Linux/UNIX, Python/PowerShell/Javascript, vulnerability scanning & patching, firewalls, and networking. * Knowledge and experience in administering: Windows, Archer, ThreatConnect, FireEye, Tenable/Nessus, WebInspect, SCCM, VMWare, FreeNAS/Pure/NetApp storage, and PKI certificate management * Experience with MS Office products (Word, Excel, and PowerPoint) working with large data sets. * Good oral and written communication skills * Fairmont, WV or Boulder, CO - periodic onsite (1 to a few days a month) needed at either site. Education/Experience: * Bachelor s degree in computer science, Engineering, Information Technology, Cybersecurity, or a related field with 12+ years of prior