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Travelers Manager, Investigations, Employee Relations in Braintree, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources

Target Openings


Job Description Summary

Are you an HR professional with a general knowledge of employment law and the ability to establish credibility and rapport, while objectively drawing factual conclusions? As a Manager, Investigations, Employee Relations (ER), you will work as part of an ER investigation team and will be responsible for conducting and documenting a variety of Human Resources (HR) investigations across multiple business units, gathering relevant facts and presenting your findings in an efficient, detailed and professional manner.

This position may be based 100% remotely or in one of our offices.

Primary Job Duties & Responsibilities

Your responsibilities may include all or the majority of, but not limited to, these components:

  • Simultaneously conduct multiple HR investigations of normal to moderate risk, including complaints submitted through the Internal Dispute Resolution (IDR) Process, ER Hotline, Ethics Point Helpline and other channels.

  • HR concerns and allegations investigated include, but are not limited to, allegations of discrimination, harassment, hostile work environment and retaliation raised under federal, state or local Fair Employment Practices laws, ethics violations alleging violations of HR policies, and other violation of company policies (many investigations are conducted under privilege).

  • Prepare comprehensive and timely investigation reports and effectively summarize findings to key stakeholders.

  • Work in partnership with respective ER Directors, HR Generalists (HRG), Employment lawyers and other stakeholders throughout the investigation process as appropriate.

  • Document all managed HR investigations in Travelers’s ER case management system in a timely manner and ensure investigation records are updated appropriately after investigation milestones; analyze and report out ER investigation data periodically.

  • Assist ER investigation team and ER Leadership with developing and updating HR investigation tools and resources and training modules, aimed at streamlining the investigation process and instituting HR investigative best practices that are consistent across the enterprise.

  • Support and assist with ER programs, projects and initiatives, such as medical accommodations, and policy and process reviews, as needed.

Minimum Qualifications

  • Minimum of 3 years’ HR/ER experience or equivalent in education and experience.

Education, Work Experience, & Knowledge

  • 5 years’ HR/ER experience or equivalent in education and experience, with strong knowledge of Employee Relations. 1 year experience leading and conducting HR investigations in a corporate environment.

Licensing or Certificates

  • Law degree is a plus, but not required.

Job Specific Technical Skills & Competencies

  • Experience supporting Employee Relations efforts in a matrixed organization.

  • General P&C Insurance knowledge.

  • Demonstrated experience managing HR investigations with high level of confidentiality.

  • Advanced HR knowledge, and general knowledge of employment laws and HR investigation best practices.

  • Strong oral and written communication, strategic thinking, conflict management, organizational and presentation skills.

  • Proficient in analyzing, manipulating and reporting out on ER investigation data and demonstrated experience using ER case management systems.

  • Ability to work well in a team environment.

  • Some travel may be required (approximately 20%), sometimes on very short notice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .