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The company Eurofins Bel/Novamann s.r.o. provides laboratory tests in an accredited testing laboratory for pharmaceutical drugs and products.

Job description

The IT Service Technician is responsible for providing IT support to IT systems users, be it on the phone or physically present, in the respective IT region (Slovakia and Czechia Republic). The IT Service Technician will work together with the Field Support Team to resolve on-site and off-site solutions, incidents and to fulfil requests raised from the organisation. The IT Service Technician will work from an office close to the main location in Bratislava and, if required, travel to Eurofins locations throughout the Slovakia and Czechia Republic to provide support on locations. The IT Service Technician will work with IT teams in Europe and across the Globe, responsible for back-end systems such as servers and networking. Therefore, strong verbal and written English is a requirement. The IT Service Technician will work in a GMP ((pharmaceutical) Good Manufacturing Practice) compliant IT environment.

The main focus of this position is customer satisfaction. A service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work is required. The IT Service Technician is flexible to work under all circumstances and has an understanding for urgencies and conflicting priorities:

• Provide adequate IT support remotely and on-site (customer facing) to IT systems users;

• Taking ownership of IT issues and working with IT teams, in the Europe and across the globe to resolve these issues;

• Documenting troubleshooting and problem resolution steps in Standard Operating Procedures (SOPs);

• Setting up and configuring new laptops and desktops in accordance with company procedures;

• Prioritizing and managing many open cases at one time;

• Responding to and resolving of issues within the agreed time limits (SLA's);

• Responsible for the correct registration in OTRS (ticketing system) of all incidents, service requests and changes;

• Undertake small to medium-sized IT projects as instructed by the IT Management;

• Escalate IT Issues to the IT Management where necessary;

• Adherence and adoption of IT Corporate Standards;

• Level 1 and level 2 IT support: First point of contact (FPOC), register request in OTRS, solve request or transfer request to relevant department (IT infra, IT Solution);

• Hardware management (Desktop, Laptop, Printers, label printers, Network) – Coordination with Infrastructure team;

• Coordinate deployment of Software Updates.

• Lead deployment of Eurofins software solutions in lab locations in pertaining countries

Other assignments

Improve user’s satisfaction by identifying improvements to any kind of systems, policies, processes and work instructions.

Required

• Bachelor of Science (HBO) or Senior Secondary Vocational Education (MBO) in a relevant field;

• A relevant educational background in IT;

• At least 5 years of relevant work experience in a similar role;

• Excellent communication skills and excellent in English and in Slovak, verbally and in writing;

• Pro-active, service-oriented mindset and a strong focus on the quality of work;

• Flexible and willing to work outside of core business hours when required;

• Excellent documentation skills;

• Follow and improve Standard Operating Procedures (SOPs);

• Valid driver’s license required.

NBLSC and Eurofins: A world of possibilities

This position is based at Business Unit Eurofins NBLSC on the …. in Bratislava. We highly value our strong team spirit and encourage collaboration between colleagues.

Business Unit Eurofins NBLSC offers a wide range of personal and professional possibilities:

· A responsible and challenging position within the team;

· Plenty of room for your own ideas and input;

· Specialist training and a range of opportunities for personal and professional development;

· Unlimited, full-time contract

· Flexible working hours;

· Stimulating salary and incentives system in accordance with business results

Working at the Business Unit Eurofins NBLSC offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for the motivated employees:

· Plenty of opportunities for growth;

· Varied work where you are in regular contact with other companies and scientists within the Eurofins group;

· A broad customer portfolio ensuring a lot of diversity in your work.

Qualifications

• The ability to work independently and as part of a team with a courteous and professional attitude;

• Excellent time management and prioritization skills;

• Good listening skills; problem-solving and the ability to handle multiple projects/clients at once in a fast-paced environment;

• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;

• Flexible to work under all circumstances;

• Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;

• High focus on the quality of work

• Must have experience working with PC based hardware, software and basic networking components.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.