Job Information
Amazon Program Operations Manager, EU FBA Defect reduction in Bratislava, Slovakia
Description
Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. Selling Partners can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.
Amazon currently seeks creative, dynamic and experienced Program Operations Manager to join the EU FBA Defect reduction team to drive Cost of Customer Returns for Amazon and Seller and eliminate Sellers painpoints related to customer returns.
A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and superb project management capabilities. Some of the qualities that we are looking for: you are results-oriented (and have a track record of repeatedly delivering great results); you are an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.
Minimum gross monthly salary for this positions starts from 4000 Eur. The final total compensation offered is likely to be higher and will consist of further pay components such as sign on bonus and restricted stock units.
Key job responsibilities
Establish E2E knowledge of FBA Customer Returns and major drivers of costs due to items that are not returned after being refunded to the customers.
Identify and lead Scalable solutions to reduce Amazon controllable Returns .
Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stake holders
Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance
Work with Ops and Tech teams to develop processes and products to identify and reduce defects
Forecast defect reduction plan and financial impact and lead OP1, OP2 and 3YP
Lead funding discussions for Product and process initiatives
Basic Qualifications
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience in defining and implementing process improvement initiatives using data and metrics
Experience defining program requirements and using data and metrics to determine improvements
Experience in FC Operations (ideally Return Logistic)
Preferred Qualifications
Experience in driving end to end delivery, and communicating results to senior leadership
Experience leading process improvements
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.