Job Information
Lenovo Mid-Market Process Specialist in Bratislavský kraj, Slovakia
Mid-Market Process Specialist
General Information
Req #
WD00064654
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, May 7, 2024
Working time:
Full-time
Additional Locations :
- Slovakia
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
We are looking for Mid- Market Process Specialist to support our sales team in their day-to-day agenda and back-office tasks.
This person will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).
Your responsibilities will include:
Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
Onboarding of new tasks & tools to help to increase sales facing time
Define efficiencies in our processes and tools and implement them
Contract management (creation, validation, maintenance, etc.)
Interlock with functional teams (pricing team, logistics, CF, COR team)
Interlock with finance regarding approvals and credit note creation for returned goods
Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.
What you'll bring:
Minimum 3 year working experience in similar position and/or proven track of succeeding in the role
Fluent English (spoken and written) is a must & German language (spoken and written) is a big advantage
Ability to work with various software packages (MS Office) – Advanced
Experience with Sales processes and back office administration- nice to have
Soft skills:
Good communication skills
Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
Ability to adapt to cultural differences
Ability to work independently
Ability to quickly grasp complex systems, procedures
What Lenovo can offer you:
Opportunities for career development & growth
Performance-based rewards
Flexible working environment (combination of working from home/office)
3 sick days per year
Additional vacation days
A broad selection of soft / hard skills trainings and individual mentoring
Base gross monthly salary from minimum 1750 EUR and above, depending on experience + variable part 12% of your annual earnings
If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Slovakia
Slovakia