Job Information
Belcan Help Desk Support Specialist in Brattleboro, Vermont
Help Desk Support Specialist
Job Number: 350249
Category: Help Desk / Support
Description: Job Title: Help Desk Support Specialist
Location: Brattleboro, VT
Zip Code: 05301
Start Date: Right Away
Job Type: Contract Hire
Pay Rate: $16.00 - $20.00/hr DoE
Schedule: M -F
Keywords: #HelpDeskSupport #ITjobs
JOB RESPONSIBILITIES:
Serve as the first point of contact for customers seeking technical assistance through the GSP IT helpdesk system
Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions
Determine the solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process
Escalate tickets to the appropriate Level 2 technician, or another appropriate member of the IT department as needed
Document and maintain the IT Department knowledge base
Install appropriate software and operating systems, and deploy company computers
Assist with other departmental duties as needed, including, but not limited to: wiring and infrastructure; new employee access and account permissions; user terminations, etc.
Support IT projects and own projects within candidate"s skillsets.
REQUIRED QUALIFICATIONS:
BSc/BA in IT, Computer Science or relevant field preferred
At least 2 years" experience and a working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
Excellent communication skills
Proficiency in English
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
Location: Brattleboro , VT
Minimum Experience (yrs): 2+
Required Education: Bachelor (BA, BS...)
Benefits:
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