Job Information
Kitsap Transit Research & Data Analyst in BREMERTON, Washington
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EMPLOYMENT OPPORTUNITY
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Research and Data Analyst
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Position Summary: We are looking for a qualified and experienced individual to join our Marketing department who will under general supervision, lead the Marketing department's research needs in priority areas, including customer experience, ridership growth and marketing campaigns. This position will collaborate across departments and use data to identify, develop and communicate key performance indicators, trends, forecasts and business opportunities.
Characteristic Duties and Responsibilities are as follows:
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Leads marketing research to understand customer needs and develops strategies for the growing use of Kitsap Transit's services. Uses a wide range of research methods, data processing techniques and rigorous analysis to describe and monitor sources of demand, demand patterns, customer pain points, ridership growth opportunities and challenges.
Identifies data requirements for research projects, collects the required data, performs ETL (extract, transform, and load) processes and uses statistical and analytical techniques to answer business questions, inform field research, and develop insights to assist the agency in decision making. Data sources may include and is not limited to surveys, field observations, focus groups, interviews, website analytics, internal data sources, census data, geospatial data, and external data sources (including web APIs).
Produces and maintains databases, data warehouses and data products using tools such as SQL, R, Python, and/or PowerBI. Creates maps and GIS data products using ArcGIS Pro, QGIS or equivalent. Produces interactive data visualizations and dashboards using Tableau, PowerBI or equivalent.
Collects, analyzes and presents data on paid, earned, shared, and owned (PESO) media; transit agency ridership; service quality/performance; customer feedback/satisfaction; customer-journey maps; market demand; and channel performance; and other priority areas as assigned., with an eye towards recommending changes to improve performance and customer experience.
This position reports to the Marketing and Public Information Director.
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Salary Range: The range for this position is $7,666 - $10,308 per month, commensurate with experience. With rare exception, initial appointments are usually made at Step 1 ($7,666). Employees typically progress from Step 1 to Step 2 at six-months from their hire date and annually thereafter with satisfactory job performance. Step increases are based on a seven-step progression in each pay range with each step being approximately 5% higher than the previous step. Kitsap Transit additionally pays longevity pay at 15 years, 20 years and 25 years.
Benefits: Full-time employees receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents, as well as disability insurance and life insurance. This position participates in the Washington State Public Employees' Retirement Plan with the option of participating in a state administered deferred compensation plan. Employees receive a generous general leave accrual and 11 holidays pro-rated based on the