Job Information
OMNICOMMANDER Front Desk and Project Support Agent in Brentwood, Tennessee
Front Desk and Project Support Agent
Brentwood, TN (In-Office position, NOT Remote)
OMNICOMMANDER, Inc . is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, FIs can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office.
Keep reading if you
Have a sense of humor – we do a lot of laughing here
Want to be part of a constantly growing company with a bright future
Are excited to learn how to use AI (Artificial Intelligence) chatbots
The Successful Candidate Will
Be the face of the company as the first point of contact, ensuring a warm and professional welcome for all visitors and callers
Manage the front desk operations, including answering phone calls, handling mail, and maintaining a clean and organized reception area
Support various departments by taking on diverse projects, particularly in marketing and social media management
Provide chat support for our customers, using AI tools to enhance response times and improve user experience
Responsibilities
Greet and assist visitors, ensuring they have a positive experience
Handle incoming and outgoing communication, including calls, emails, and packages
Provide prompt and courteous customer service through various communication channels
Collaborate with the marketing team on various initiatives as needed
Maintain and update office records and databases as required
Additional duties in social media and other departments may be assigned
What You Need for This Role
Excellent communication and interpersonal skills, with a friendly and approachable demeanor
Strong organizational abilities with attention to detail
A proactive attitude, eager to take on new challenges and learn new skills
Ability to work both independently and as part of a team
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Previous experience in a front desk, administrative, or customer service role is a plus
Benefits (Waiting period may apply)
12 Company Paid Holidays
10 PTO Days (Paid Time Off)
1 PTO Day for your birthday
Medical Insurance
Dental & Vision Insurance
Job Type: Full-time
Criminal background check is required
Must be authorized to work in the United States
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