Job Information
Xerox PC Helpdesk Support Engineer in Bristol, Vermont
PC Helpdesk Support Engineer
General Information
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City
Bristol, Middlebury, New Haven, Shoreham, Vergennes, Weybridge
State/Province
Vermont
Country
United States
Department
Presales & Implementation
Date
Monday, May 13, 2024
Working time
Full-time
Ref#
20033021
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Presales & Implementation
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
50,000
Annual Base Salary Maximum
85,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Competitive Computing, Inc. (C2), A Xerox Company, is seeking a PC Helpdesk Support Engineer to join our expanding team in Washington County, VT. As a PC Helpdesk Support Engineer, you will have familiarity with end-user devices focused on PC and Windows 10 clients as well as familiarity with Macs, tablets, smartphones a plus. Responsibilities will include providing deployment, support, and repair services for end-user computing environments for our clients.
Responsibilities :
Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers’ business needs, focused on end-users and end-user computing devices
Collaborate routinely with customer-nominated representatives to accomplish assigned tasks
Provide excellent customer service directly to our clients’ end-users
Stay up to date regarding changes in technology
Disassembling equipment, wiring, and support tools in a safe manner.
Performing inventory management on equipment, wiring, and accessories.
Deploy, support, and repair end-user computing for our clients’ end-users
Desired Skills:
Bachelors Degree in Information Technology or extensive related field experience
2-4 years of hands-on PC hardware experience
Ability to diagnose and resolve technical problems, both hardware and software
Ability to deploy batches of PCs in adherence of a master rollout procedure and schedule
Well organized and works collaboratively with attention to detail and documentation
Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management
Confident, yet willing to seek advice from teammates or vendor partners
Develop and maintain a high level of competency with supported technologies
Dell and Apple industry certifications
Experience and skills in many of the following areas:
PC deployment and helpdesk tools
Troubleshooting / scanning
PC image rollouts
Patch management
Ticketing system for tracking and managing trouble tickets
Microsoft Windows Operating Systems
Microsoft products including Microsoft 365
PC, server and network hardware and software
Active Directory and Group Policy management awareness
Anti-virus and malware tools
LAN / WAN / Wireless networking hardware and software
VMware Virtual Infrastructure and storage solutions a major plus
In-depth working knowledge of camera and lighting techniques.
Strong working knowledge of audiovisual editing equipment and software.
Excellent computer and troubleshooting skills.
Creativity, attention to detail, and flexibility.
Strong communication, customer service, and organizational skills.
The ability to sit or stand for long periods of time.
Physical fitness to transport and set up equipment.
Good hearing and eyesight.
Excellent customer relationship skills
Effective communication skills
Ability to adapt in a fast-paced team environment
Proficient in Microsoft Office
Requirements:
Valid Driver’s License with a relatively clean driving record
Frequent local travel to clients for meetings and onsite work
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at a time
Benefits and Compensation:
Competitive compensation
Comprehensive benefits offerings (including medical, dental, vision, life insurance)
Retirement Plan – 401k
Paid holidays, personal choice days, and paid time off
A culture that offers flexibility and a healthy work-life balance
#LI-CL1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.