Ohio Machinery Co Collections Specialist Cleveland in Broadview Heights, Ohio
At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options, spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.
JOB DESCRIPTION SUMMARY:
Solicit payment of past due invoices in Ohio Machinery accounts receivable system in a positive, customer-sensitive fashion. Customer service activities include: answering questions about invoices, payments, billing statements. Approve release of orders for over-the-limit accounts. Evaluate and recommend customer credit limits to support sales volume.
Assertive: Firm yet fair collection techniques.
Good Listening Skills: Able to calm customers down if upset and understand their problems.
Credit Skills: Able to assist in establishing and maintaining credit limits.
Accounting Skills: Able to learn account receivables data information system and interpret other people's work on the system.
High school graduate. Familiar with accounts receivable accounts payable, and purchase order systems. Collections experience necessary, construction project and/or electrical contractor experience preferred. PC skills to include Microsoft Word and Excel. Excellent customer service, interpersonal, mathematical, telephone, and analytical skills required.
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and the abilities to clearly exchange information both verbally as well as through written communication as needed. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.