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Pentair, Inc. Customer Service Representative in Brookfield, Wisconsin

Job Description:

Position Summary:

Processes sales orders received by mail, fax, or email. Handles inquiries via phone or email regarding product, orders, pricing, customer relations and complaints. This position works closely with Production Management, Engineering, Human Resources, Purchasing, Quality, Manufacturing, R&D, and the Warehouse Departments.

Duties and Responsibilities:

  • Communicates directly with customers. Answers phone calls and responds to inquiries.

  • Responds to customer inquiries for pricing, part ordering information, order shipment and invoice information, quality/import/technical data, etc.

  • Obtains information from customers and communicate to the appropriate departments – including part number revisions, forecasts, customer or internal requests, changes to shipment information, etc.

  • Accurately enters purchase orders on the day they are received.

  • Responds to open orders.

  • Assists in processing, expediting, delaying, or communicating the status of open orders.

  • Assists in creating export documents and maintaining files.

  • Adjusts sales and work order dates to meet customer needs.

  • Works with sister facilities to process, expedite, or delay sales transfer orders.

  • Conveys customer questions and requests to appropriate department and ensures a timely response.

  • Contacts key individuals inside and outside the company to obtain or relay important information on customer-related issues. Responds to customer after receiving all of the appropriate information and data.

  • Works with Production, Shipping and other operating functions regarding delivery and service matters.

  • Works with Engineering, R&D, and Quality to respond to product-related complaints and inquiries.

  • Works with Accounts Receivable Department on customer payment issues and discrepancies.

  • Processes debit/credit memos and returned goods authorizations as required.

  • Acquires knowledge of all products.

  • Complies with security regulations and procedures.

  • Assists with special projects and product research as requested

Skills and Experience Requirements:

  • Minimum of two years’ experience in a customer service role, manufacturing customer service preferred

  • High school diploma/ or equivalent

  • Word, Excel, Outlook, JDE or other CRM system

  • Must remain professional for any customer communication, even under stress

  • Keyboard/typing proficiency

  • Ability to work with cross functional teams, including R&D, QA and Production

  • Willingness to learn and adapt

  • Takes initiative to seek answers and raise concerns or issues

  • Quickly and effectively resolve conflict

  • Works effectively; detail oriented

  • High stress tolerance

  • Expresses oneself clearly and professionally, orally and in writing

  • Works with minimal supervision

  • Experience with Export shipping

Diversity and Inclusion:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

  • Ensuring leadership involvement and ownership

  • Attracting and retaining diverse talent at all levels

  • Fostering a globally aware, inclusive culture

  • Ensuring our practices are fair and non-discriminatory

Pentair makes the most of life’s essential resources. From our residential and business solutions that help people move, improve and enjoy their water, to our sustainable innovations and applications, we deliver smart, sustainable solutions for life.

Pentair had revenue in 2020 of $3 billion, and trades under the ticker symbol PNR. With approximately 9,750 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit ( .