Job Information
ASM Global Assistant Manager, Arena Operations in Brooklyn, New York
Position Title: Assistant Manager, Arena Operations
Department: Operations
Reports to: Manager, Operations
FLSA Status: Exempt, Full-Time Salary
Union Code: Non- Union
Minimum Pay Rate: $69,000
Maximum Pay Rate: $75,900
Join Our Team at Barclays Center!
Congratulations on taking your first step towards embarking on a new adventure at Barclays Center!At Barclays Center, our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. We look for people who live and breathe events and have a passion for sports entertainment. Our success depends on people who are committed to our purpose and have an appetite for progress. If this sounds like you, come join our community!
Our Company Values
We understand that it’s important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.
JOB SUMMARY :
As Assistant Manager, Operations you play a crucial role in the daily building operations of the arena. From basketball games to concerts and family shows, the Assistant Manager, Operations will be responsible for supervising day-to-day facility operations of Barclays Center during events and non-event times. You will assist the Manager, Arena Operations with planning and implementation of associated work tasks as well as supervising the full and part-time staff to ensure proper completion.
While these insights may be select elements that define this role, they also represent the exciting challenges and opportunities that come with being an integral part of the Barclays Center team. If you're ready to embrace these realities and contribute to the creation of extraordinary live experiences, we invite you to explore the details of the Assistant Manager, Operations position. Together, we will set new standards in the live event industry.
- Eventful Overnights, Weekends and Holidays:
The role demands your presence during Barclays Center Events. Given the dynamic nature of this schedule, weekends and holidays become integral to the job. Success requires a commitment to delivering outstanding experiences, even on these high-impact conversions.
- Endurance Beyond the Norm:
Long days are not just a possibility; they are a reality. Be prepared for a schedule that will involve late nights and early mornings. Success in this role requires resilience and the ability to perform at your best, even in the midst of demanding hours.
- Juggling Client Relationships:
The Assistant Manager, Operations, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success.
- Dynamic Teamwork:
Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center.
ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do
Assist the Manager with the planning, organizing and supervising all activities and personnel engaged in day to day operations at Barclays Center.
Review event notes, and taking leadership in the setup and breakdown of chairs, tables, pipe and drape, rubber matting and carpets, giveaways, etc. Additionally, working with the Event Services department in setting up and converting conference rooms, and banquet rooms, as necessary from event to event.
Support and assist the Manager with budgeting and staffing plans; recruiting, training, supervising, and evaluating departmental personnel and service providers.
Establishing and maintaining effective working relationships with VP, Directors, Managers, Supervisors, employees, patrons, clients, service providers and corporate sponsors.
Managing third party service providers by enforcing the agreed upon scope of services within the various signed service agreements.
Develop standard operating procedures for the Arena Operations department.
Preparing and maintaining required reports/records/certifications for the city, code and/or corporate management.
Preparing projected Event Cost Estimate/Analysis for specific areas of responsibility.
Provide assistance with monitoring cost accounting expenses for overall budget including but not limited to house equipment rental, supplies and services purchased, event supervision, and staff.
Continuously review the departmental needs and recommend repairs, maintenance or special projects.
Creating and implementing purchasing and inventory control systems as it relates to consumable items, tools and equipment within Arena Operations.
CANDIDATE PROFILE: Who You Are
Bachelor’s degree, or foreign equivalent, in any field plus 2 years of progressively responsible positions and/or post baccalaureate experience in the job offered.
Specific experience as it relates to an 18,000+ seat sports and entertainment facility; organizing and supervising event requirements for sporting and entertainment arena events.
Must have a continuous drive and passion for creating an exceptional experience for all guests, employees, tenants and teams.
Knowledge and previous experience working with NBA, NHL/AHL, NCAA (hockey and basketball), FELD Entertainment, AEG Live, Live Nation and other concert and family show promoters preferred.
Experience in developing and managing budgets.
Must be detail oriented, flexible, and able to work with enthusiasm and professionalism at all times, through a variety of circumstances, using good judgment.
Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary. The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required.
Must be able to pass a criminal background check, employment check and a drug test prior to employment.
KEY COMPETENCIES: Skills You Possess
Must have the ability to stand, sit, crouch and bend throughout the course of daily activities.
Ability to work in various climates based on the environment.
Must have the ability to stand or sit in one location for a minimum of four hours at a time.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
Must have the ability to read, write, and understand English in a working environment.
Ability to adapt and work effectively in various parts of the facility.
ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.