Shire Jobs

Job Description:Join our team as an HR Service Management Leader!

Are you a dynamic leader with a passion for driving success and innovation? We are looking for an experienced Program Manager to join our growing team and lead our most critical projects to new heights across the enterprise. We're seeking a strategic-minded professional to align leaders and drive initiatives within the HR service delivery area. As part of our team, you will manage multiple programs and lead complex initiatives to harmonize and connect people to digitally enabled shared business processes.

As a LeadProgram Manager at Intermountain Health, you'llapply an enterprise, cross-platform view as you lead the planning, execution, and successful delivery of projects and initiatives within HR Service Delivery program areas. The ideal candidate will possessstrong strategic planning skills, project management expertise, and the ability to align cross functional teams to shared goals. This role involves developing strategic program roadmaps, managing project timelinesand ensuring ongoing success of multiple complex initiatives and programs. You'llpartner with all levels of business and clinical leaders to align on leading practices and recommend improvements to service delivery processes leveragingdigital platforms.

Essential duties:

Program & project management: Responsible for ongoing program success and maturity. Assess new demands and influence prioritization based on acute understanding of impact to goals. Function as project lead within key program initiatives. Ensure adherence within designated program budget.

Relationship management: Build relationships with executive leadership and key stakeholders, align program strategies and priorities with their goals and needs.

Change management: Lead change management efforts to ensure successful adoption of new technologies and processes. Develop and execute communication and training plans to manage stakeholder expectations and drive organizational change.

Collaboration & communication: Engage with stakeholders to ensure service quality. Prepare and deliver effective presentations, documentation, and communications.

Process and workflow design: Lead cross-functional teams to map simple, lean, end-to-end workflows, automating where possible; keeping caregiver experience at the center of the work.

Governance and risk mitigation: Facilitates program governance, identifies and implements related policy and procedures to drive outcomes. Initiates corrective and preventative actions as necessary to resolve operational or service level exceptions.

Product management: Oversee the lifecycle of related digital products including identifying use cases, testing/quality assurance and deployment planning. Ensure commercial off the shelf (COTS) solutions remain close to out of box, protect scalability and minimize technical debt.

Performance Management: Track and report on program and related project performance using established metrics and tools. Prepare and present comprehensive reports and presentations to senior leadership. Provide actionable insights and recommendations based on data.

Continuous improvement: Lead program evaluations to improve efficiency and effectiveness leveraging methods such as ethnography, design thinking, journey maps and analysis of internal and external data.

Skills

Innovative, applies creative thinking to technological challenges. Demonstrates a strong desire to continuously learn and grow professionally.

Demonstrated interpersonal and conflict resolution skills.

Comfortable with ambiguity, navigating logistical obstacles, and demanding work environments.

Demonstrated ability to develop project plans, assign project work, set priorities, and review completion of tasks and quality of deliverables.

Able to work through iterative analyses and agile methodologies.

Experience completing Stakeholder An lysis, skilled in identifying and engaging with all key parties who have a stake in the success or may be needed to deliver the outcome.

Recognizes the importance of engaging subject matter experts in design and planning.

Demonstrated experience with user adoption and training.

Excellent leadership, communication (both written & oral), and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.

Able to present ideas and topics in multiple formats, including presentations to large audiences.

Strong attention to detail and organization.

Required:

Bachelors Degree in computer science, information management or another...