Shire Jobs

Temporary Facilities Coordinator

Job ID

163507

Posted

25-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Brussels - Brussels Hoofdstedelijk Gewest - Belgium

For our client Pfizer we're looking for a temporary facility coordinator.

This will be a position on interim with possibility to extend. This role requires to be on site and have good communication skills in English, Dutch/French.

The Facility Coordinator-CM is responsible for the delivery of the Workplace

Experience Program & Services across the Brussels site. The post holder will provide

colleague experience programs and community services to help deliver a world-class

office environment to Pfizer colleagues. The Community Manager – Facility

Coordinator will work within their team to collaboratively improve colleagues’

experience.

The CM is responsible for leading the delivery of the local Workplace Experience &

Customer Management services across the Brussels Site.

Working with the on-site FM team, lead and own the Pfizer end-user workplace

experience. This role will lead and own Customer Service and end user experience

agenda specialising in programs to enhance: Hospitality, Wellness and Customer

Experience. The main facets of these programs include: Workplace Operations, Front

of House, Audio-Visual & Meeting/Host support, Workplace Experience, and

Customer Engagement/Satisfaction.

The purpose of the role is to create a great employee experience through direct team

engagement, Ops Manuals, playbooks and cutting-edge customer experience

strategies, whilst working the with FM team to ensure collaboration with building

services and environment.

The post holder is required to work closely with the operational team in ensuring

business objectives and best in-class service delivery are achieved. In this role the

individual is empowered to act and liaise on behalf of the FM Team in discussions

with occupants and is accountable for delivery of the FM Team performance

objectives related to customer engagement and satisfaction.

Job tasks:

Compulsory job tasks, representing 100% of the base standard corresponding to 100% from the base salary

Has direct accountability to perform exactly the requirements of the job tasks established in the present Job Description

Has direct accountability over keeping in good order the material / non-material objects received in their care.

Act as the ‘Campus Liaison’ between Pfizer Global Workplace Solutions/CBRE, and the Pfizer end-users.

Ensure that all end-user & front of house services are operating as required. Suggest and implement improvements.

Build relationships with key client contacts, gather information such as future business requirements, changes to

current requirements and facilitate requests. Ensure daily communication is maintained with key stakeholders and

the wider community

Support Operational teams and provide daily contact with the Facilities Manager on

workplace/protocols/services/customer issues.

Work with the FM team to seek business collaboration opportunities between end-users/leadership and Pfizer

GWS/CBRE.

Identify gaps in current practices associated with the workplace operation/experience and then work with all levels

of the account in establishing and executing a strategy

Link in with the FM to balance service and supply chain with a seamless customer experience

Contribute actively to Continuous Improvement across the site

Manage space and workstation allocation across the Pfizer Site within the guidelines set by the Pfizer GWS/CBRE

Facilities Management Team

Support the FM team to maintain and forecast headcount data via face-to-face meetings with BU stakeholders to

actively understand business pressures and goals. Assist stakeholders to establish and understand their space

requirements in line with Pfizer’s global standards

Assist with and implement Ad hoc projects that require BU engagement.

Attend meetings with the FM operational teams to share information, and Pfizer end users where required

Produce and submit regular qualitative/quantitative reports for inclusion in monthly client updates as defined by the

FM Manager

Coordinate and support any type of internal moves activities that are requested and feedback to the requester for the

progress.

Manage the Switchboard calls and support the receptionist team for the mailroom operational items, when is

required.

Provide campus welcoming and concierge approach to VIP’s and ad-hoc persons entering the campus

Manage visitor/delivery/staff access issues with the security team in accordance with Pfizer access policies.

Manage delivery/collection communication process with Pfizer end-users and suggest improvements

Respond to requests for support at the campus welcome points

Manage and coordinate mail / package deliveries in coming and out going

Managing concierge services (e.g., dry cleaning, taxi arrangements, parking lot reservation for visitors etc) for Pfizer

colleagues

Provide support to applicable meetings to manage basic services such as hospitality, set up and Technology

Act as a champion for the workplace/meeting room ‘Host’ system

Provide communications and training around the system to Pfizer colleagues

Ensure hospitality requests are met. Forecast meeting needs to FM team

Manage meeting set-up for applicable large-scale/VIP meetings

Understand and provide basic audio-visual support if needed

Ensure all meeting room support requests are managed by the FM team

Support meeting room utilisation studies and report to Facility team

Develop and innovate the Pfizer GWS Workplace Experience Program

Work with the FM team to develop Customer Experience enhancing programmes within the account and host workshops

on site to drive collaboration

Be an SME for Hospitality and Wellness Experience

?

Bring in expert knowledge from Hotel and Hospitality Sector

Responsible for managing communication and training related to the WE programme

Provide first inductions about all amenities, technologies, and tools available at the campus to employees. Encourage

their use to employees. Work with FM team to ensure QHSE induction is delivered to colleagues

Customer Engagement & Satisfaction

Performance indicators

Complete face to face quarterly or bi-annual customer satisfaction and facilities management surveys with key business

contacts, along with Campus updates and Q&A sessions

Assist FM team to develop and manage Campus communication strategies for Workplace and FM related information

Suggest & develop innovative engagement and communication processes

Ensure all feedback is discussed and actioned as appropriate with the FM team

Suggest, develop and implement client solutions that enhance colleague’s workplace experience.

Work with the FM team to develop service strategies that maximise efficiency and customer benefit

Manages, motivates, and develops reporting staff through effective induction, training and development and annual

appraisals.

Drives team members to work in a pro-active manner to anticipate client needs and demonstrate a 'can-do' attitude.

Reports all incidents, hazards, occupational illnesses, and emergencies to the FM team

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)